JR Reynolds | Page 11

Never a hassle. Upfront on pricing. Excellent service. Awesome. Will continue to come again and again. Upfront on pricing. Excellent service. Awesome. Will continue to come again and again. More

by OCHILD3180 Verified Customer Verified Customer

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I have been a lifelong customer and have been satisfied with my car and the service received throughout the years. However, they are now taking advantage of the consumer. In addition to the cost of the ser with my car and the service received throughout the years. However, they are now taking advantage of the consumer. In addition to the cost of the service that includes labor and taxes, they are now charging their customers an additional 3% fee (of the total cost of the service) if they use their debit or credit card. If the customer pays cash or check, the 3% fee is not added to the total cost. They fail to verbally tell the customer this prior to getting the service. They inform the customer at the time of checkout about this fee. The employee points to a small sign that is taped up. The cost of parts and labor are already expensive but to add this 3% fee is just taking advantage of the customer. The customer is being charged to swipe their card. Most people use a debit or credit card and don’t have checks or that much cash on hand. Paying by check and cash is archaic in this environment. If a service cost $1600 (parts, labor, etc.), the customer will have to add an additional $48 to the total cost if a debit or credit card is used. To add an additional amount to an already expensive service, is just plan wrong, Dollar Tree, Dollar General, grocery stores, gas stations, etc. do not charge customers to use debit or credit cards, so the expectation of the consumer is the same for car dealerships especially when the cost incurred is going to be far more than what is spent at other businesses listed above. This is just another way this dealership is making more unnecessary money off of the customers. Customers please beware, you have been warned. More

by SLFZPHIB Verified Customer Verified Customer

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Always professional and friendly! My service was fast and efficient. They never persuade me to do any unnecessary services. My service was fast and efficient. They never persuade me to do any unnecessary services. More

by TZS0045 Verified Customer Verified Customer

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I was asked to pay an $80. 00 diagnostics fee for warranty work, They had no record of our first visit when we complained about the wipers hitting the windshield post and the fu 00 diagnostics fee for warranty work, They had no record of our first visit when we complained about the wipers hitting the windshield post and the fuel door was destroying its self with use. Shop advised to make another appointment to replace the wiper transmission. Arrived at second appointment and they only had to clock the wipers to correct them? More

by CLAIMCHASER Verified Customer Verified Customer

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The cashier was a little rude. However this is the first time I had her. I felt like I was talked down to a little when she explained the new 3% addition to credit card payment. T However this is the first time I had her. I felt like I was talked down to a little when she explained the new 3% addition to credit card payment. This 3% is enough to consider we going to another place to get my oil changes and service. More

by DTCHAMPION32 Verified Customer Verified Customer

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Great customer service from start to finish. I will return if I need anything else done. I will return if I need anything else done. More

by LEBRON_ANDERSON Verified Customer Verified Customer

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I can always count on the best service when JR and Scott are involved. Personable and professional. are involved. Personable and professional. More

by PATTYLOUWVR Verified Customer Verified Customer

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Great shuttle driver and service. Vehicle completed very quickly and accurately. Enjoyed the car wash. Vehicle completed very quickly and accurately. Enjoyed the car wash. More

by ARNETJP Verified Customer Verified Customer

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Always helpful and willing to check out the issue. We go to them every time we have to do service to our car. We go to them every time we have to do service to our car. More

by JCBROWN214 Verified Customer Verified Customer

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Always concerned. Willing to go extra to be sure my vehicle is safe and I am satisfied. Scott Rockett us the main reason we are still with Honda. Willing to go extra to be sure my vehicle is safe and I am satisfied. Scott Rockett us the main reason we are still with Honda. More

by BBMCINT Verified Customer Verified Customer

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