JR Castillo
JR Castillo at Toyota of North Austin
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JR Castillo

Pre-Owned Sales

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.0
38 Reviews

Languages Spoken

English English

Spanish Spanish

4.0

38 Reviews

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38 Reviews of JR Castillo

December 03, 2024

Dealership Rating
Employee Rating

Excellent sales experience. JR my salesman and Lorenzo in finance made my buying experience a pleasant one. Highly recommended. More

by Molecule
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lorenzo Garcia , Constantin, Edgar

Dec 20, 2024

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2024

Dealership Rating
Employee Rating

Great all the people was very helpful and courteous to us thank you and we are enjoying our car More

by lizabyrd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2024

Toyota of North Austin responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 30, 2024

Dealership Rating
Employee Rating

My experience with Toyota North Austin was incredibly disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communicatio More

by MK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 01, 2024

Toyota of North Austin responded

Thank you for speaking to us about this issue and I apologize for the delay. As discussed, there was a clerical error and your check had to be reprocessed. We have since overnighted your check. I'm sorry for the inconvenience and hope the situation was resolved to your satisfaction.

July 29, 2024

Dealership Rating
Employee Rating

Trans actions were easy. Staff was very professional and friendly will recommend the to friends More

by Linn.savage
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Humam Heet

Jul 31, 2024

Toyota of North Austin responded

Hi, thank you for taking the time to leave a review for us at Toyota of North Austin. We're happy we could meet your expectations! We look forward to your next visit! Take care!

July 19, 2024

Dealership Rating
Employee Rating

Impecable la atención fueron muy amable y profesionales mantuvieron comunicación y transparencia son dignos de recomendar. More

by Liuba Hernández
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 20, 2024

Toyota of North Austin responded

Hola, gracias de nuevo por tomarse el tiempo para hacernos saber cómo lo hicimos. Esperamos que tenga un buen día.

July 11, 2024

Dealership Rating
Employee Rating

Very good good job,it took me no time getting the truck back,good timing More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2024

Toyota of North Austin responded

Hello Jeff, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2024

Dealership Rating
Employee Rating

Salesman was A+ Jr Castillo was great and recommended highly. Never had a experience like that at a dealership. It was the fastest I have ever been through a dealer. More

by supaman1432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Humam Heet , Mario helped with finance he was great too.

May 14, 2024

Toyota of North Austin responded

Congratulations on your new vehicle! We're thrilled that JR provided you with an A+ sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

April 03, 2024

Dealership Rating
Employee Rating

This is an amazing experience and I would like to contribute that everything is great More

by Magr78914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Toyota of North Austin responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

Dealership Rating
Employee Rating

It was good but too much take time I just go to oill chang if this problem fix will very good More

by abidmehmood
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Mar 28, 2024

Toyota of North Austin responded

Thank you for your feedback. We apologize for any inconvenience caused by the wait time. ! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 21, 2024

Dealership Rating
Employee Rating

Great service with very fast service and friendly people who are ready to Assistant. Very thankful for being able to help last minute. More

by Leslie jaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2024

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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