JOSEPH CRADEN
JOSEPH CRADEN at Russ Darrow Nissan of West Bend

JOSEPH CRADEN | Page 2

Sales Consultant

Russ Darrow Nissan of West Bend

2665 W Washington St
West Bend, WI 53095

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of JOSEPH CRADEN

October 19, 2025

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Employee Rating

The team was professional and welcoming throughout. Clear communication, timely service, and genuine attention to detail made the entire experience smooth and stress-free. Definitely a place that earns More

by Mike Jayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 19, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

October 12, 2025

Dealership Rating
Employee Rating

Everyone was friendly and very accommodating with the purchase of my new Pathfinder. Thanks for everything. More

by Chasjr_one
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Robert Garcia

Oct 12, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

September 26, 2025

Dealership Rating
Employee Rating

very knowledgeable, easy to work with, very patient, and very helpful. He pointed out many options for me, i didn’t feel pressured at all which is great when looking at cars to fit into my budget More

by tazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 26, 2025

Russ Darrow Nissan of West Bend responded

Thank you so much for choosing Russ Darrow Nissan of West Bend! Please let us know if we can be of any more assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

September 24, 2025

Dealership Rating
Employee Rating

I felt this dealership was very dishonest. I requested a second key fob for the new vehicle and they told me it was another store and would get it to me. So I continued on with the deal and of More

by CScherr1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Darrow, Robert Garcia

Sep 24, 2025

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned; 2nd keys are never guaranteed with the purchase of a pre-owned vehicle however we would be happy to work with you towards a solution. Mitchell Darrow mitchell.darrow@russdarrow.com

Sep 24, 2025

CScherr1219 responded

Thank you for getting back to me. We should have been told up front that a second key fob was not guaranteed. We were told they would contact the other store that had the vehicle originally and track it down and get it to us. I feel like they told us that so I would just go ahead and sign the paperwork to complete the deal. Again, they never mentioned once that a second key fob might not be available they made it seem like we would get it in the next few days once they got it back from the original store. Be upfront with us right away and let us know a second one might not be available instead of telling us they will track it down and still get it to me in the next few days after I sign all the paperwork. These key fobs are not cheap and we will need to have a second one made now. Please let me know what kind of resolution we might be able to come to regarding this issue.

September 22, 2025

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Employee Rating

Staff were professional, helpful, and courteous. Facility was clean and organized. Truly an excellent experience overall More

by john smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to Russ Darrow Nissan of West Bend. It's great to hear that we were able to assist you and that you had such a positive experience. Mitchell Darrow mitchell.darrow@russdarrow.com

September 20, 2025

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Employee Rating

Joe Craden was extremely helpful and didnt waste any of my time. As well he was very down to earth and got me in and out in 2 hours. More

by Landersjacob46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 20, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

September 14, 2025

Dealership Rating
Employee Rating

Joe was awesome to deal with! Very clean dealership and friendly staff! Plus free coffee !!! More

by Skigoddess
Recommend Dealer
Yes

Other Employees Tagged: Brandon Wilder, Robert Garcia

Sep 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

Sep 16, 2025

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend.

September 13, 2025

Dealership Rating
Employee Rating

Joe was very charming and knowledgeable about all the cars we looked at; definitely recommend him as a salesperson! More

by Dyldubois
Recommend Dealer
Yes
Sep 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

September 13, 2025

Dealership Rating
Employee Rating

They were helpful and accommodating. The experience was frustrating because I was trying to find a replacement for a disabled vehicle, but it worked ok. The music they play in the showro More

by MEILSOFDESIGN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JUSTIN GERSONDE

Sep 14, 2025

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

September 13, 2025

Dealership Rating
Employee Rating

I’ve been to a couple different dealerships now and Joesph was hands down the nicest and easiest person to talk to. He was able to make finding a car for me and my family very quick and easy. Would hig More

by Seanhunt846
Sales Price Transparency
Recommend Dealer
Yes
Sep 13, 2025

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

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