JOSE DELGADO

Platinum Chevrolet responded

Thank you for recognizing Jose in our service department. We’re glad we could inflate your tires, perform the oil and filter change, and return your Silverado 1500 the same day. We look forward to keeping you on the road. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Hearing that your Chevrolet Volt was inspected, repaired under the estimate, and brought back on time is wonderful. We’re glad Jose and the team could deliver friendly, honest service. Thank you for sharing your experience. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re glad our team could work with your time constraints to assist with your used Jeep Wrangler Unlimited. It’s great to hear the process fit your schedule. Thank you for sharing your feedback. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Thank you for highlighting Jose’s detailed and courteous assistance. We look forward to supporting your Chevrolet 2500 at your next visit. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Great to hear our communication met your expectations and that your Chevrolet oil change was completed promptly. We appreciate you trusting us with your service needs. Feel free to reach out anytime we can help again. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it. It sounds like there could have been a billing discrepancy on our side. Please reach out to me directly so that I can look into this for you and see what we can do. UPDATE: We were able to review the billing and there is a discrepancy of $17.75 due back to you. We will be in contact shortly (if not already) to credit that back to you. It was a coupon/discount input error on our end and we apologize for not catching it beforehand. The totals should be 69.99 oil change, 39.95 rotation, 5.99 hazardous materials disposal charge + tax = $122.67 Thank you for bringing this to our attention and we will be in contact for your credit due back to you. Thank you, David Barnes, General Manager dbarnes@platinum-chevy.com

Platinum Chevrolet responded

Thank you for noting how Jose and our team highlighted any issues affecting your Corvette’s comfort and performance. We appreciate you trusting us for your Chevrolet service needs. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We appreciate you sharing your effortless appointment experience. We’re glad our team greeted you with smiles, completed the service quickly, and ensured a peaceful ride back in your Chevrolet Suburban. Jose will be happy to hear his personal walk to the vehicle made a difference. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We appreciate your business and apologize for not getting the job done the first time. If you would like to discuss, please contact me directly. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. We've tried to reach you a few times to see how we can improve the situation. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. David Barnes, General Manager dbarnes@Platinum-chevy.com