ERIC RUMSOWER

Platinum Chevrolet responded

Thank you for recognizing Jose in our service department. We’re glad we could inflate your tires, perform the oil and filter change, and return your Silverado 1500 the same day. We look forward to keeping you on the road. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re glad our team could work with your time constraints to assist with your used Jeep Wrangler Unlimited. It’s great to hear the process fit your schedule. Thank you for sharing your feedback. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Great to hear our communication met your expectations and that your Chevrolet oil change was completed promptly. We appreciate you trusting us with your service needs. Feel free to reach out anytime we can help again. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it. It sounds like there could have been a billing discrepancy on our side. Please reach out to me directly so that I can look into this for you and see what we can do. UPDATE: We were able to review the billing and there is a discrepancy of $17.75 due back to you. We will be in contact shortly (if not already) to credit that back to you. It was a coupon/discount input error on our end and we apologize for not catching it beforehand. The totals should be 69.99 oil change, 39.95 rotation, 5.99 hazardous materials disposal charge + tax = $122.67 Thank you for bringing this to our attention and we will be in contact for your credit due back to you. Thank you, David Barnes, General Manager dbarnes@platinum-chevy.com

Platinum Chevrolet responded

We appreciate you sharing your effortless appointment experience. We’re glad our team greeted you with smiles, completed the service quickly, and ensured a peaceful ride back in your Chevrolet Suburban. Jose will be happy to hear his personal walk to the vehicle made a difference. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Providing a positive experience is our top priority, so I'm disappointed to hear that your visit didn't measure up. We do appreciate your business and apologize for the frustration. I'm glad you were kept updated during the repair. Please let me know if you need anything else. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. We've tried to reach you a few times to see how we can improve the situation. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. David Barnes, General Manager dbarnes@Platinum-chevy.com

Platinum Chevrolet responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re happy to hear your Silverado 1500 is running smoothly and remains in great condition. Jose and Eric appreciate your kind words and are glad you’re enjoying your Chevrolet. Thank you for choosing us for your service needs. Eric Rumsower, Service Manager

Platinum Chevrolet responded

Bert, we're sorry to hear that the courtesy transportation vehicle we had available at the time of your repair was not what you wanted it to be. We do our best to keep a mix of vehicles in courtesy service but aren't always able to accommodate a like vehicle for courtesy transportation. Please feel free to contact us directly. David Barnes, General Manager