J.R. Richardson
J.R. Richardson at Nissan of Cool Springs
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J.R. Richardson

Service Advisor

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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4.2
20 Reviews
4.2

20 Reviews

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20 Reviews of J.R. Richardson

September 20, 2024

Dealership Rating
Employee Rating

extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

by jimmyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Regards, Mark Hepler (615) 790-2500

September 06, 2024

Dealership Rating
Employee Rating

This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Regards, Mark Hepler (615) 790-2500

September 06, 2024

Dealership Rating
Employee Rating

Best dealership and they sure know how to take care of their customers. They keep checking on you every little bit to see if you need anything. Love all of the service people. More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 20, 2024

Dealership Rating
Employee Rating

Took my 2008 Infiniti in today to the Nissan dealership in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, bu More

by Thompsonhad
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Hepler

Jul 19, 2024

Nissan of Cool Springs responded

I am sorry to hear your experience was not what you were expecting.

May 23, 2024

Dealership Rating
Employee Rating

This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you More

by jdexter6423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Nissan of Cool Springs responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2023

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Employee Rating

The most amazing service staff anywhere. Love it here! Thank you all very, very much! More

by George101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , Melissa Potts , Jacob Peel

Jul 30, 2023

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 12, 2023

Dealership Rating
Employee Rating

I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

January 03, 2023

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Employee Rating

Thank you for everything! Celia made our buying experience easy and effortless. She is so pleasant and was a pleasure to work with! More

by johnlogue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Paul Huber , Celia Dukeshier, Darius Fields, Eric Roundy

Jan 05, 2023

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

October 03, 2022

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Employee Rating

I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i More

by yurs4asong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Oct 14, 2022

Nissan of Cool Springs responded

Good Morning Yurs4asong, I was saddened to read that your experience was so bad it left you with a negative view of our dealership and department as a whole. I would be grateful if you would please contact me at your earliest convenience so I can review the details of your visit and see if we might possibly turn things around for you. If I am not at my desk when you call, please leave a message and I will get back with you as soon as possible, you can also leave an email at: lmontgomery@nissancoolsprings.com. I anticipate working with you to resolve things. Sincerely, Laura G. Montgomery Owner Loyalty Manager (615)814.7404

October 03, 2022

Dealership Rating
Employee Rating

I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department i More

by yurs4asong
Customer Service
Recommend Dealer
No
Oct 14, 2022

Nissan of Cool Springs responded

Good Morning Yurs4asong, I was saddened to read that your experience was so bad it left you with a negative view of our dealership and department as a whole. I would be grateful if you would please contact me at your earliest convenience so I can review the details of your visit and see if we might possibly turn things around for you. If I am not at my desk when you call, please leave a message and I will get back with you as soon as possible, you can also leave an email at: lmontgomery@nissancoolsprings.com. I anticipate working with you to resolve things. Sincerely, Laura G. Montgomery Owner Loyalty Manager (615)814.7404

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