Ivan Rascon | Page 4

Germain Honda of Surprise responded

Thank you for choosing Germain for your recent automotive needs. Our team is happy your enjoyed a 5-star experience and we wish you many happy jouneys in your new Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Buying a vehicle is a big deal and we are very excited to see everything went well. Thank you for the kind words. We look forward to seeing you again soon. Bes Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Our team appreciates your kind words regarding your recent sales experience with Grabrial and Ivan. We do apologize that your overall experience was not the 5-star experience we work hard to deliver and thank you for your honest feedback as it allows us to better serve all our guests going forward. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for letting us know that Shay and Marc worked together to ensure you found the perfect vehicle to meet all your wants and needs. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Congratulations on your new Honda! We’re glad to hear you had an overall 5-star experience. At the same time, we appreciate you sharing your concerns, as this does not reflect the level of service our team strives to provide. Your feedback is invaluable and allows us to address the matter and continue improving the experience for all our guests. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that Connor Brandtman provided a professional and supportive purchase experience, and that Ivan Rascon’s financial expertise helped structure a deal that worked well for you. We also appreciate you recognizing Juan Marino for his assistance. It’s wonderful to know you’ve continued to trust Germain Honda for servicing your 2022 CR-V and that the quality of our service team consistently meets your expectations—and we’re glad you’re enjoying the double lattes too! We truly value your loyalty and look forward to continuing to serve you for many years to come. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We are happy you enjoyed a positive and informative sales experience with our team. Congratulations on your new car and thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share your honest feedback. We understand that the car-buying process can be challenging, and we appreciate you choosing Germain Honda for your recent purchase. We’re glad to hear that, overall, your experience was positive, while also recognizing there is room for improvement. Your comments regarding our phone system and the automated service communications are appreciated and will be shared with our management team, as we are always looking for ways to improve our processes and communication. We value the opportunity to earn your confidence beyond the purchase and look forward to providing a smoother, more seamless experience moving forward. Thank you again for choosing Germain Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you. We're pleased to hear that our team member left you with a positive impression. Thank you for choosing Germain Honda of Surprise. Let us know if you need anything in the future. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your experience. With our wide choice in inventory, we have something for everyone. We are happy you were able to find the perfect Honda for you. Best Regards, Sassha Motz General Manager