Isatou Jahateh | Page 11

Isatou was extremely friendly and helpful to make right service decision during my last visit to Toyota Direct service decision during my last visit to Toyota Direct More

by Toyota feedback Verified Customer Verified Customer

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I’ve been brining my Toyotas here since I bought it in 2015. I’ve always had great personal service. Since the department expanded, I’m no longer able to make an appointment with the same service dept per 2015. I’ve always had great personal service. Since the department expanded, I’m no longer able to make an appointment with the same service dept person. Originally I was able to build a rapport with a service person. I felt I was important and they cared. The last 2 times, I was just another car to be serviced. Really disappointing More

by mgracekits Verified Customer Verified Customer

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I was satisfied for the service and will be back. My agent was excellent at the time of my visit. My agent was excellent at the time of my visit. More

by adiallo2003 Verified Customer Verified Customer

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Dealership help me to find the right vehicle for my needs. they took very good care of my vehicle needs. they took very good care of my vehicle More

by wellsm14 Verified Customer Verified Customer

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Polite and efficient I enjoyed working with her during this service visit Not sure why you define how many words I have to use this service visit Not sure why you define how many words I have to use More

by marcabe Verified Customer Verified Customer

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Isatou was bright, courteous, and pleasant, especially for an early morning. She made me feel comfortable and I really believe she CARED. for an early morning. She made me feel comfortable and I really believe she CARED. More

by carolnotcarla Verified Customer Verified Customer

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Fabulous was the experience. The department runs very smoothly and fast. Friendly people and additional info available at hand. The department runs very smoothly and fast. Friendly people and additional info available at hand. More

by ezwhitty Verified Customer Verified Customer

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I bought my vehicle at Drive Direct and regret it. I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and I wish I would have went to Toyota direct from the start. The customer service is amazing they made me feel like they cared about me as a person and not just for the money. I will be bringing my car here for service moving forward! I can’t thank the service team enough for their help and understanding! More

by Shawn C. Verified Customer Verified Customer

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It was good, very quick repair. It was a little pricey but that’s the price you pay for quick and effective labor. My tire pressure light did come on after it was fixed. It was a little pricey but that’s the price you pay for quick and effective labor. My tire pressure light did come on after it was fixed. More

by kira sharp Verified Customer Verified Customer

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I had an unsatisfactory interaction with the Toyota Direct service department for the 2nd time in 3 visits. Service agent "Isotau" lied to me about my service history in order to upsell a service not d Direct service department for the 2nd time in 3 visits. Service agent "Isotau" lied to me about my service history in order to upsell a service not due yet for another 3 years. I was skeptical that the service was needed and expressed my doubts. The agent assured me she had been through the entire service history and the service was overdue. I informed her that I kept good records and I would be checking since a previous agent had "burned all your trust points". So she knew she would be caught out and didn't care. Considering this and the previous lying agent "Clifford", I assume that there has been a change in philosophy on how the shop is run. I therefore will not set foot in that shop again. More

by nope Verified Customer Verified Customer

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