Isam Ayoub | Page 17

Just got the lease from Pacific BMW. As the buyer these days, we done all the homework and received multiple quotes from various dealers and brokers. And we physically present at various dealerships. We ca days, we done all the homework and received multiple quotes from various dealers and brokers. And we physically present at various dealerships. We can immediately tell Pacific BMW is different. Not only they have more customers in the showroom, the staffs were proactively helping all the customers. Rafy Hatamian is the kind o manager I love the deal with. Not wasting any of our time, always straight to the point. He knows what we are here for and what we were trying to achieve. Overall outstanding experience. This kind of dealership will not only earn business from new customers, but getting new customers as well. Thanks Pacific BMW, we and all our friends will be back. More

by michaelchen1009 Verified Customer Verified Customer

Report | Print

Good service. The manager went out his way to try to help me. Nelly went out her way to help me and mom out. I appreciate there service making sure I’m happy. My birthday is coming up and they help me out al me. Nelly went out her way to help me and mom out. I appreciate there service making sure I’m happy. My birthday is coming up and they help me out alot with buying one of my dream cars. Thanks pacific BMW More

by drewrankin92 Verified Customer Verified Customer

Report | Print

Bought out my lease. No major issues. Handled financing approval over email and went to dealership to sign. Even though I had asked everything be ready I still had to wait about 30 mins. when I got there approval over email and went to dealership to sign. Even though I had asked everything be ready I still had to wait about 30 mins. when I got there then there were still documents that had to be printed out while I was sitting there. And so many forms. Probably not their fault so much as the overall corporate setup. I think BMW needs to get with the times on virtual contracts- this could all have been handled over DocuSign. We are in a pandemic and I didn’t want to sit in a dealership for 1 1/2- 2 hours honestly. But the guys there were super nice to me and they’re just doing their jobs to the best of their ability. And overall I’m happy with my transaction. More

by cheryl36 Verified Customer Verified Customer

Report | Print

Bought an X5 from Robert. Overall great experience in ease of purchase, pricing and customer service. Robert knows his products well and so does the sale manager. ease of purchase, pricing and customer service. Robert knows his products well and so does the sale manager. More

by arobits Verified Customer Verified Customer

Report | Print

I'm new in the BMW family as I just got my vehicle. Overall great service from the sales rep and the follow up after my purchase! Overall great service from the sales rep and the follow up after my purchase! More

by Bridgette Verified Customer Verified Customer

Report | Print

Extremely satisfied with the customer service provided by the Pacific BMW team. I purchased a CPO X6 in near excellent condition with the exception of a few nicks on the hood of the car which they said they the Pacific BMW team. I purchased a CPO X6 in near excellent condition with the exception of a few nicks on the hood of the car which they said they will happily repair for me. Will definitely be coming back in the future when I am in the market for another vehicle. More

by brittanyLA Verified Customer Verified Customer

Report | Print

I recently purchased a BMW I3 from this dealership and the process could not have been easier. The salesperson (Rafy H) was responsive via text and worked around my very busy work schedule to coordinate t the process could not have been easier. The salesperson (Rafy H) was responsive via text and worked around my very busy work schedule to coordinate the sale and the delivery of my new car. From the test drive, to financing, and final signing the process was completely stress free. Even after the sale when I noticed that a front license plate frame was not installed, it was easy to schedule a time around my schedule to get this done. Thanks for such a smooth car buying experience. More

by tuckerseeley Verified Customer Verified Customer

Report | Print

Steve Saroyan is a truly customer focused professional. He made the process of leasing a new BMW easy and no hassle. 100% recommend him and the entire team! He made the process of leasing a new BMW easy and no hassle. 100% recommend him and the entire team! More

by simone.simard912 Verified Customer Verified Customer

Report | Print

Great service, safe during COVID, would most definitely recommend to friends, co workers and family. Rene was super helpful and helped me find the perfect new car recommend to friends, co workers and family. Rene was super helpful and helped me find the perfect new car More

by ALEXANDRADEMATTIA Verified Customer Verified Customer

Report | Print

The team at Pacific is fantastic! They walked me through the process and made everything easy. Thank you Armando, Frank and the rest fo the team! the process and made everything easy. Thank you Armando, Frank and the rest fo the team! More

by james.vincini Verified Customer Verified Customer

Report | Print