Humberto "Beto" Rodriguez | Page 24

Fast and friendly Love the soul fast and fun to drive nice and roomie thanks to Beto Sean and Melissa they were able to get the deal done . Love the soul fast and fun to drive nice and roomie thanks to Beto Sean and Melissa they were able to get the deal done . More

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our review 2 days of searching and finally success! all thanx to our 3 wonderful royal employees! our family has been doing business with you guys for years and 2 days of searching and finally success! all thanx to our 3 wonderful royal employees! our family has been doing business with you guys for years and years and you never disappoint. thanx so very much! we love our car! More

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Vehicle Trade We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales pe We traded in our 2011 Kia Soul for a used 2015 Kia Sorento. The trade in process was easy and simple. I set my purchase expectations with the sales person and payment limitations from the start. It seemed the sales person was pressured to upsell additional coverages which would have doubled my monthly payment limitations. I felt as if I was being coerced to except these options that I clearly stated I did not want at multiple times during the sale. It was annoying and frustrating, After 6 hours we were ready to drive off the lot with a vehicle that had an empty tank of gas and a brake light that did not work. I chose Royal KIA because of the reliability but started to second guess my choice. I would think the vehicle would be fully inspected prior to turning it over to the customer. A week after driving the vehicle my wife was stranded with the kids and needed a jump start. I called KIA Service that was unable to get us in on short notice even though we were leaving for California the next day. And of course the next day 4th of July the battery was dead so I had to purchase a new battery from O'Reilly. Royal KIA Service was closed. Well let's hope for better times. More

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Good buying process We had not bought a car in 20 years and were apprehensive about all the things that could go wrong. Jesus Camargo was patient, not pushy. He even arra We had not bought a car in 20 years and were apprehensive about all the things that could go wrong. Jesus Camargo was patient, not pushy. He even arranged for us to borrow a car to make sure we could adjust to it. We were not using any buyers' service, but I felt we received a reasonable discount from MSRP. Overall, good experience, and we are happy with our new car. More

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Melissa We are always very pleased with the way we are treated by Melissa! She is the best! We have gotten our last three cars from Kia. Thank you We are always very pleased with the way we are treated by Melissa! She is the best! We have gotten our last three cars from Kia. Thank you More

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Outstanding Salesperson I found Melissa Shelley a true professional, she listened to my needs, did not push and tried to find the vehicle and budget that worked for me. She w I found Melissa Shelley a true professional, she listened to my needs, did not push and tried to find the vehicle and budget that worked for me. She was prompt, courteous and did what she promised, which is uncommon in the car business. One of the best sales professionals I have dealt with. I highly recommend her. More

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A fairly straightforward car-buying experience I seldom buy cars, but needed to purchase an "around town" car that would not represent much in the way of repairs for the next 4-5 years. The sale I seldom buy cars, but needed to purchase an "around town" car that would not represent much in the way of repairs for the next 4-5 years. The salesman I dealt with.... Charles was a pretty upfront sort of fellow. I appreciated that the "evaluation" process on my trade-in resulted in a small discount to the before-tax price of the Kia Soul I purchased. Especially since the car I brought in would have sold for a comparable price had I decided to sell it on my own. Also appreciated: all the insurance-related stuff and the filing of a "vehicle sold" notice on the old car with Arizona's MVD.... all was handled that same afternoon. More

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Excellent Service each time I visit Royal Kia Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! More

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Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

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Simply The Best Vehicle Buying Experience In Tucson! Make no mistake, I hate car dealerships...but Beto and Royal Kia have earned my business time and time again. Between my family and the company I work Make no mistake, I hate car dealerships...but Beto and Royal Kia have earned my business time and time again. Between my family and the company I work for, our new 2018 Sorento is the 7th vehicle we've purchased or leased from Royal since 2010. Now that Beto has promoted to management, he now refers us to a salesperson when we come in, which is how we met Everett Griggs. Everett is a hard-working family man who is friendly, professional, and could probably pull off a 2nd job as a stand-up comedian. Being a vehicle enthusiast and very detail oriented, I fully realize that I can be a difficult customer, yet these guys worked well past closing time to get us what we needed. I have and would absolutely continue to recommend them and Royal to anyone. More

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