Hook Pagnotta | Page 2

Nasty sales Manager The price I paid was very competitive that was why I traveled 500 miles and waited 3 hours for them to complete paper work. When I questioned the ad The price I paid was very competitive that was why I traveled 500 miles and waited 3 hours for them to complete paper work. When I questioned the advertised prize I was quoted, the sales person got the sales manager. I asked what her name was and she refused to tell me. She then refused to read the advertisement that I was questioning saying she knew what their policy was and if I didn't like it I could leave. She was yelling at me and was the most rude person I have ever been involved with in any commercial situation. I then asked to speak to the general manager, but even though I waited for 3 more hours he could not spare 5 minutes to speak to me and he was "too busy" to take any time at all for me. More

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Great Expirence I shopped around for my new car and the best Expirence I've ever had car shopping was at Ted Britt Chevy. Not only were they the lowest price but they I shopped around for my new car and the best Expirence I've ever had car shopping was at Ted Britt Chevy. Not only were they the lowest price but they also had the highest level of customer service and they had my car in stock with all the options I wanted. Was a simples process from the minute I walked in until I was signing the final paperwork. More

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Great purchasing experience! Hook and Anthony were extremely helpful and got me into my new Camaro in record time!! The best buying experience I've had in many a day. :) Hook and Anthony were extremely helpful and got me into my new Camaro in record time!! The best buying experience I've had in many a day. :) More

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2nd purchase of a Chevy We purchased our second Chevy from Hook at Ted Britt. He took great care in helping us find the right car for our needs. The managers and all the staf We purchased our second Chevy from Hook at Ted Britt. He took great care in helping us find the right car for our needs. The managers and all the staff were very professional and helped to complete the sale efficiently. More

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Excellent dealership and staff Picked up a 2016 Volt, my second Volt purchase from this dealership and from Mr. R. Hook Pagnotta.. Hook Pagnotta is the consummate professional. H Picked up a 2016 Volt, my second Volt purchase from this dealership and from Mr. R. Hook Pagnotta.. Hook Pagnotta is the consummate professional. He has skilled "people relationships", is very thorough, and doesn't hesitate to "get his hands dirty" to get the job done. He has, by far, provided me with the finest experience I've ever had with any new car purchase (for the second time). I have full confidence in Hook. Ted Britt Chevrolet is the best car dealership I've ever experienced. It's evident when dealing with service personnel and by observing the apparent positive attitudes of all the people associated with the dealership. I observed an atmosphere of a happy and dedicated work force. It appears to me to be a product of excellent leadership at all levels. Colonel George A. Devorshak, USAF (Retired) More

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Mr Pagnotta was extremely awesome in all regards. For almost my adult life, I have brought foreign cars. Due to the knowledge and expertise of Mr Pagnotta, I was convinced that a Chevrolet was the ch For almost my adult life, I have brought foreign cars. Due to the knowledge and expertise of Mr Pagnotta, I was convinced that a Chevrolet was the choice for me. The workmanship and dependability was superbly conveyed, and he got the vehicle that made me look twice. More

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Buying 2016 Sonic RS Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" wh Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" which was very refreshing to have someone working for me and what I wanted, versus what they wanted. Then when we were ready he was flexible and helped in every aspect to make the buying experience as easy as possible and helped us through the setup of the car systems. The dealership also worked with us to get us the value for our trade-in that made sense. Overall a great experience! We also had our small dog with us and Hook and the team we very nice to him and allowed us to get through the process in good time. Thanks Hook, Jim Rubin and team! More

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Worst buying experience ever! I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet listing and price offers of other dealers in area for same exact car. They said I had to come in to receive their best competitive price - Right....... Traveled over one hour to get there to take test drive. Car was exactly what I wanted, but when I asked to get a price, the Sale's Manager (Angel) said he would provide me with their best price only if I was willing to buy that day or leave a deposit. I told him, I could not as I wanted to bring my wife to see the car first. I said I would still like to have their best offer as I had pricing from other dealers. He told me to give him the other dealer prices and that they would probably change it when I went back. I felt it important Ted Britt give me their best offer without me sharing information I had gotten from other dealers. They begrudgingly made me and offer but made me wait for over an hour. During that time the salesman left me and went to dinner. I was finally confronted by Angel who told me it would cost me over $100/month more then Country and Manassas Chevrolet's offers I got over the phone and by going to their dealerships without any of the hassle or trying to make me stay at the dealership. I told Angel that there had to be something wrong with the price, but he retorted, "go speak to the Salesman and work it out with him". I left. Next day I went to Country Chevrolet as they had the exact car in stock and purchased the car. They lived up to everything we discussed and held the car for a week as sold until I could get my wife to see the car. From my stand point, Ted Britt provided me with one of the worst customer sale's experiences I have had in buying a new car. Being I lease/upgrade my car every 3 years, they are the one's that make buying a new car like going to the dentist - painful. PS - never got a follow up phone call from the salesperson as to why I left before he got back from dinner. More

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A+ all the way Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. I have never had a deal go so smoothly or quickly from selecting the vehicle to signing the papers in 20 years of buying cars. I have already started spreading the word with my friends and coworkers, all of whom love my new car. I cannot say thank you enough. This is my first brand new car and I am having a great time driving my 2015 Chevy Trax. More

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good car buying experience Very friendly staff. They made everything easy and understandable and were very considerate and efficient throughout the process. Hook Pagnotta made i Very friendly staff. They made everything easy and understandable and were very considerate and efficient throughout the process. Hook Pagnotta made it an easy car buying experience. More

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