Hook Pagnotta | Page 7

I used this dealership (then Sterling Chevy) for a courtesy factory delivery of my 2012 Corvette Grand Sport in February of last year. During that time I had the pleasure of meeting Hook (in sales) an courtesy factory delivery of my 2012 Corvette Grand Sport in February of last year. During that time I had the pleasure of meeting Hook (in sales) and Glenn (mechanic) and have not taken any of my cars anywhere else since. Glenn was extremely understanding and helpful with "our new baby" and Hook made sure we were always aware when the car was set to arrive. I own a 2004 Nissan Armada as well as a 2011 Mitsubishi Lancer Evolution MRT and have had all three of my cars in for service here on numerous occasions since that courtesy delivery. Today I was in with my Evo for a new exhaust install and a tire rotation and Mike Kohler in the service department was very helpful and understanding that I am a bit of a freak about my cars. I used to DREAD having to take any of my cars in for service for fear of what may happen while they are out of my hands (and garage). I no longer have that fear and recommend to my friends and family to "go see Glenn" whenever they have car problems. I have never had one person and dealership that I felt so comfortable leaving my vehicle in the hands of. This is a very good feeling and I am very please that little has changed since Ted Britt took over. My original service contact Brian Caras was with me since my first service visit on my previous '06 Corvette as my primary point of contact but I was saddened to hear today that he is no longer with the company. More

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Hook was great! He really took the time to explain everything about the deal. And he did a great job in show me how the car worked. thanks again guys wil everything about the deal. And he did a great job in show me how the car worked. thanks again guys wil More

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Hook Pagnotta worked with me from the beginning, great experience, great price. The site was under construction, Hook always offered to bring the vehicle to clean pavement to view. experience, great price. The site was under construction, Hook always offered to bring the vehicle to clean pavement to view. More

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Throughout the process the entire team at Ted Britt Chevrolet was friendly and attentive. Hook Pagnotta was excellent in both helping to find a way to get us the price we needed and avoided playing an Chevrolet was friendly and attentive. Hook Pagnotta was excellent in both helping to find a way to get us the price we needed and avoided playing any of the typical "dealership games". Hook took the pain of buying a car away and found a way to avoid the haggling and simply get us the best deal and not waste his or our time. The process on all ends was very smooth and the staff courteous and helpful. I highly recommend Ted Britt Chevrolet in Sterling and strongly suggest finding Hook Pagnotta when you arrive. More

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Attention and service to my needs was complete and I was very happy with Hook and his honesty. Omar also did a very good job with finding the price that met my overall goals with this purchase and lease. very happy with Hook and his honesty. Omar also did a very good job with finding the price that met my overall goals with this purchase and lease. I am extremely happy with my new Malibu and with my second purchasing experience with this dealership. More

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Hook was excellent to work with. He was very friendly and straight forward. He was very hands on through the entire purchase process. I could not have asked for a better sales person to work with. and straight forward. He was very hands on through the entire purchase process. I could not have asked for a better sales person to work with. More

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I was a customer of Sterling Chevrolet and the service was terrible. I purchased an Avalanche and a Tahoe in 2004 and would return for the Maintenence / service plan and discovered that very little mainte was terrible. I purchased an Avalanche and a Tahoe in 2004 and would return for the Maintenence / service plan and discovered that very little maintenence was done if at all. Left a very bad taste in my mouth. I said that I would never go back there ever! However, I noticed Ted Britt had taken over and I went in to see if it was going to be different. Was greated by friendly staff, mainly Hook Pagnotta and...well so far it has been a very nice experience and I purchased a new Avalanche. I hope that this experience continues for the next few years of returning for service or what ever the reason for going there. More

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Best sales person ever! Everyone needs to come to him. He is amazing at his job and so kind and wonderful and great at selling! is amazing at his job and so kind and wonderful and great at selling! More

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