Hiram Lopez
Hiram Lopez at Manly Honda
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Hiram Lopez

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.8
31 Reviews
4.8

31 Reviews

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31 Reviews of Hiram Lopez

February 04, 2025

Dealership Rating
Employee Rating

Hiram was awesome. Very knowledgable. Service was quick and they even washed my car before giving it back to me! More

by Anthony14745682
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Flint

January 30, 2025

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Quite busy no reception but good facilities and impressive video of services. To make appointment on their website was quite confusing. More

by sahapridi
Service Price Transparency
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Recommend Dealer
Yes
Feb 01, 2025

Manly Honda responded

Hi saharpridi, Thank you for sharing your recent service visit experience and for bringing the confusing online scheduling process to our attention. I will share this with our upper management to correct its deficiencies. Though we fell short of giving you a 5-start experience, we value you taking time and sharing feedback! Until next time Your Manly Honda Team

January 27, 2025

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Service Department needs some process improvements. Failed to have the required parts for recall work for appointment made over week in advance. I showed up and had to reschedule. Staff seemed to know More

by jhsr
Service Price Transparency
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Recommend Dealer
No
Jan 28, 2025

Manly Honda responded

Dear jhsr, Thank you for choosing the Manly Honda Service Department. We sincerely apologize for the inconvenience caused during your recent visit. Unfortunately, we did not have the required recall part available and failed to inform you in advance. Additionally, we should have communicated that any items in or on the back seats need to be removed prior to the repair process. Lastly, we missed calibrating your tire pressure monitoring system, which falls short of the service excellence we aim to provide. My name is Jose Rocha, and I am the Customer Experience Manager. I would appreciate the opportunity to discuss how we can improve your experience and address your concerns. Our goal is always to deliver a five-star experience, and we deeply regret not meeting those expectations this time. Could you please provide your contact phone number on file or the six-digit work order number located on the top of your receipt? I look forward to resolving this matter to your satisfaction. Thank you for your time and understanding. Best regards, Jose Rocha Customer Experience Manager Manly Honda Service Department 707.535.1163 or email: jrocha@manlyauto.com

January 17, 2025

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I had no appointment to drop my vehicle off in the morning for a simple oil change. The service advisor was very clear communicator. We ended up doing a lot more work same day and was able to get my v More

by DJOSHA03
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lucia Chavez Lopez

Jan 29, 2025

Manly Honda responded

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear you were satisfied with our service. We look forward to serving you again! Best, Your Manly Honda Team

December 27, 2024

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Took the '24 CRV in for RE-CALL work, and backing up noise( that has existed since new. Prepared to get a loaner-rental for the day). Sat in the waiting room to process this for nearly 2 hours! Time, I More

by HondaCRVdriver
Service Price Transparency
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Jan 04, 2025

Manly Honda responded

Hi HondaCRVdriver, Thank you for sharing your valuable feedback. I apologize for the mishap. I am Jose Rocha, Customer Experience Manager, and I would like to get more information to understand better what happened. Can I get a six-digit work order to reference that day's visit? It is on the top of your invoice. I can be reached at 707 535 1163 or by email: jrocha@manlyauto.com Thank you for choosing Manly Honda

December 19, 2024

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Hiram was very friendly. He was very informative on all the issues with my car. Great customer service More

by sarah.picano
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Recommend Dealer
Yes

November 23, 2024

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Great dealership, I absolutely love the service! I always walk away with a smile on my face and knowing my car is getting the best service! More

by SHARLENE.CROUCH
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Recommend Dealer
Yes

November 22, 2024

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Employee Rating

Exelente servicio los trabajadores son atentos y amables recomiendo a todas las personas que neseciten un diagnóstico de su carro pueden llevarlo con toda confianza agradezco la atención no dudaré en llevar More

by Enriquegaytan84.ev
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Recommend Dealer
Yes

Other Employees Tagged: Olivia Molinaro

November 20, 2024

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Gregory helped us find the type of car we were looking for and made the buying process extremely smooth. I would recommend Manly Honda and ask for Gregory!! More

by Chris Willis
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gregory Morelos, Olivia Molinaro , Brian Manly

November 07, 2024

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I Always have a great experience at manly Honda. Staff are all friendly and welcoming. Store is always clean and service is quick. More

by barrientosjess60
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Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Manly Honda responded

barrientosjess60 Thank you for sharing feedback on your recent service visit. I'm glad to hear of your positive experience. Until next time! Your Manly Honda Service Team

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