Henry Reynolds | Page 2

It was great to work with Henry Reynolds Henry was my sales rep at Koons Annapolis Toyota and he was really good to me. While working the difficult deal with management, Henry took good care Henry was my sales rep at Koons Annapolis Toyota and he was really good to me. While working the difficult deal with management, Henry took good care of me! He was knowledgeable and very helpful. I highly recommend Henry. More

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Henry is great. We went to Koons because they participate in the Costco Car purchase program. The purchase went well. Henry Reynolds was our sales person. He was p We went to Koons because they participate in the Costco Car purchase program. The purchase went well. Henry Reynolds was our sales person. He was patient. Answered all questions and helped with the purchase. The only negative part of the experience was all the extended warrantties that are thrown at you at closing. I would recommend taking the literature home and studying to make a more informed, educated decision. That is my plan from now on. If you go to buy a Toyota a Koons you can't go wrong with Henry. More

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Dishonesty started from the first email - STAY AWAY! Took me 3 inquires to get a response. When I asked for lease pricing, I was given a monthly payment that would have me paying $1000 over MSRP for t Took me 3 inquires to get a response. When I asked for lease pricing, I was given a monthly payment that would have me paying $1000 over MSRP for the car. Then when I said the payment is much higher than provided by other dealers, I was told I can speak to the manager, or they will close out my lead! An ultimatum that they will stop talking to me!!! The nerve - I terminated the dialogue immediately. STAY AWAY - VERY DISHONEST More

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Great experience! Great experience, professional staff. Sales and finance listened to what I wanted and helped me make informed decision. Pricing very competitive, in f Great experience, professional staff. Sales and finance listened to what I wanted and helped me make informed decision. Pricing very competitive, in fact effectively so that I decided not to visit another dealership to compare prices. Salesperson made my trip very easy, and got down to business as I already knew what I wanted. I appreciated the personal conversation and discussion of car features, etc. There was no uncomfortable pressure, especially when I indicated that I'd be leaving to check into another dealership, they were confident on their prices. Finance manager was equally respectful and informative, and spent time discussing available service/warranty options, and didn't go down any avenues of questioning my judgement when I was not interested in an offering, in fact he took the time assessing my situation and values (I'm fairly utilitarian on cars) to discuss what options would not benefit me. Picking up the car the day after, the car was pulled up clean and ready to go, the lady in the front greeted me by name (don't ask me how she knew), and the salesman met me at the door to quickly walk through remaining steps. Finance manager left the middle of a deal with another customer to have me sign some paperwork to get me quickly on my way with the new car (which I appreciated!) Product specialist was eager to sit in the car with me to show me all the features, etc but I was in a hurry and had to tell him I needed to go (he was disappointed). All around great service from all involved! General manager stepped in to make sure I was getting taken care of etc, very respectful folks. More

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Excellent service From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assu From the moment I walked into Koons Toyota of Annapolis, Mr. Henry Reynolds and staff were pleasant, and extremely patient with me!! I walked in assuming I was going to have to pay one amount, but boy oh boy was I wrong!! I am extremely pleased with the service I received!!! Thank you Koons!!! More

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Excellent employee I just bought a new Prius and the experience was great. Henry Reynolds and the sales manager were friendly and very helpful. Very efficient and pleasa I just bought a new Prius and the experience was great. Henry Reynolds and the sales manager were friendly and very helpful. Very efficient and pleasant experience More

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Happily fulfilling a college graduation promise! It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduati It was our first time at Koons of Annapolis, what a wonderful experience! We purchased a Prius Prime for our daughter celebrating her college graduation. Henry Reynolds was our product specialist, he was great to work with, very knowledgeable & patient as she made her decision. Latoya Gardner was wonderful to work with from the financial aspect! Everyone there was very friendly. More

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Very Satisfied! This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry w This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry was very knowledgeable and friendly to deal with. They didn't have the one I wanted in stock but Henry was able to locate one locally and have it at the dealership in four hours. I was able to order all of the accessories I wanted and will have them installed when they arrive. Latoya Gardner made the financing painless and quick. Also, I had contacted Will Gable through their website and he set everything up; I was driving my new 4runner seven days after contacting Will. I highly recommend buying a vehicle through Annapolis Toyota. More

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My Koons experience. My experience with Koons Toyota was great. I walked away comfortable that they treated me fairly and gave me the best new car package as possible. Hen My experience with Koons Toyota was great. I walked away comfortable that they treated me fairly and gave me the best new car package as possible. Henry Reynolds and Viktor Beshidze were both great. Henry was totally knowledgable about the vehicle that I was interested in and made me feel comfortable. He didn't pressure me but was there to answer my questions. I would definitely come back to Koons and Henry when I'm ready to purchase my next Toyota. I would also recommend Koons and Henry to my friends. He really made purchasing my car an easy experience. Viktor also was easy to deal with. He explained all of the financial aspects of the purchase clearly and also was easy to deal with. More

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Best experience ever in car buying This dealership went the extra mile a to help get us in a RAV4. I will definitely recommend them to others. Very friendly and caring. This dealership went the extra mile a to help get us in a RAV4. I will definitely recommend them to others. Very friendly and caring. More

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