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Heidi Burns
Heidi Burns at Henry Brown Buick GMC

Heidi Burns

Service Advisor

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.7
31 Reviews
4.7

31 Reviews

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31 Reviews of Heidi Burns

October 24, 2025

Dealership Rating
Employee Rating

This is the fourth purchase for me at Henry Brown. Knowledgeable and professional sales. Always great service with Heidi. Nice to have the same service manager for 15 years. More

by clarkgarden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe White, Butch Shearer , Heidi

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Oct 24, 2025

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 14, 2025

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Employee Rating

I’ve purchased there a new 2025 youkon Denali ultimate . This Vehacle is riding like an old truck. I’ve called 3 times but nobody answer the phone. I’ve left 3 messages to three different service reps, but More

by Impulsivehiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Jimenez, Linda Stanek, Shawn Brumley

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Aug 14, 2025

Henry Brown Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 13, 2025

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Employee Rating

Hands down Brown & Brown is the BEST dealership + has the BEST employees. Blake & Eric were amazing to work amazing to work with, plus Heidi in service is wonderful. More

by JAIME.SARFATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Tom Wright, Adrienne Cross , Eric Angulo, Jason (Delivered the car)

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Mar 13, 2025

Henry Brown Buick GMC responded

Thank you so much for your excellent review, Jaime! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 18, 2025

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Employee Rating

Great dealership with good customer service, friendly employees and great to deal with, fair prices More

by RSHIGGINBOTHAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabe Harmon

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Feb 18, 2025

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 05, 2024

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Employee Rating

Great experience as usual. Thanks Ben Brown and Joe White. We will be back again. More

by TNEFF7665
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Brown, Joe White

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Nov 06, 2024

Henry Brown Buick GMC responded

We are very happy Ben and Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 28, 2024

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Employee Rating

Good experience, lots of fun, relaxing. No bull, like other dealers. Will go back there. More

by CAPITTMANN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Bryant

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Oct 28, 2024

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 27, 2024

Dealership Rating
Employee Rating

Dealing with Blake has always been the best experience. He always makes sure I get the best deal. Henry Brown has been my dealership for over 20 years and I would not go anywhere else More

by DSARFATE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Brown, Adrienne Cross, Dwayne Champion, Evan Echols

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Oct 27, 2024

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 24, 2024

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Employee Rating

Everyone at Henry Brown GMC was great to work with. DeWight Byron kept us informed of the status of our order throughout the process and made the sale a quick and easy process. Jeff Stone in Finance ma More

by RNMOORE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Butch Shearer , Jeff Stone

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Oct 24, 2024

Henry Brown Buick GMC responded

It's great to hear that Dewight and the team provided you with excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2024

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Employee Rating

The salesman was fun to work with I’ve worked with him before I think we came to a fair price on the vehicle More

by JUNIORJORG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rob Upchurch, Thomas James, Adrienne Cross, Wagner Harrigan, Brian Weston

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Aug 05, 2024

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 19, 2024

Dealership Rating
Employee Rating

I am 76 years old and have bought dozens of cars and trucks over the years and this was the first time I actually enjoyed the experience. Thank you Henry Brown GMC. More

by JAMES@CLARK-AGENCY.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Rigo Ramirez

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May 19, 2024

Henry Brown Buick GMC responded

Thank you so much, James, for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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