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Hector Guadamuz
Hector Guadamuz at Niello Audi
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Hector Guadamuz

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Hector Guadamuz

December 14, 2024

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Employee Rating

I have such great confidence in the service department to keep my Audi A5 in perfect condition. I've owned it for almost 12 years and love driving it. Hector has been especially nice, friendly and always e More

by LINDARAFFERTYDDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan , Cain Carter

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Dec 16, 2024

Niello Audi responded

Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 27, 2024

Dealership Rating
Employee Rating

Great customer service by Hector! He is always courteous and professional in keeping me up to date on my service. More

by djoe777888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Nov 29, 2024

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hector met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 24, 2024

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Employee Rating

Can’t ask for more. Friendly, attentive service with good communication. I’m glad they’re my nearest Audi dealer and service center. More

by abeabt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar, Dain Bryant, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez, Erin Loud, Jason Rajan

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Nov 25, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 11, 2024

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Employee Rating

Great customer service every time I bring my Audi in for service! Always five stars!! More

by ohana82359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2024

Niello Audi responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

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Employee Rating

Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar, Dain Bryant, Milana Savchenko, Jennifer Lowenstein, Isabel Velasquez, Erin Loud

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Sep 24, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 12, 2024

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Employee Rating

The work took extra time but give me a rental and really appreciate the offer and work completed More

by KZAP1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lowenstein

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Sep 13, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 07, 2024

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Employee Rating

Service was great! Hector was very thorough as usual. He explained everything in detail to ensure my understanding. More

by LEA.TIMOTHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2024

Niello Audi responded

Thank you so much, Lea, for your excellent review! We are so glad that Hector had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 02, 2024

Dealership Rating
Employee Rating

This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Andrew Lyon, Scott Bunker, Omead Anwar, Dain Bryant

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Sep 03, 2024

Niello Audi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 22, 2024

Dealership Rating
Employee Rating

Great service and great range of product offerings. Audi does a great job of providing value. More

by BLACKCLOVER-Dr. Douglas Gaffney Jr.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake, Brandon Flynn, Cain Carter, Steve Tracy, Dain Bryant

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May 29, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

April 17, 2024

Dealership Rating
Employee Rating

I have not had a bad or poor experience with service ag Niello AUDI. I can actually say my service experience at Niello has been excellent. AUDI service anywhere can be expensive which I attribute to user More

by CPZAISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Dain Bryant

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Apr 17, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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