Hector Guadamuz
Hector Guadamuz at Niello Audi
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Hector Guadamuz

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
36 Reviews
4.9

36 Reviews

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36 Reviews of Hector Guadamuz

October 11, 2024

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Employee Rating

Great customer service every time I bring my Audi in for service! Always five stars!! More

by ohana82359
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 12, 2024

Niello Audi responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 22, 2024

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Great service and nice dealership that is clean and comfortable. The sales people are always friendly and helpful too. More

by EENMELANIE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 24, 2024

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 12, 2024

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The work took extra time but give me a rental and really appreciate the offer and work completed More

by KZAP1988
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lowenstein

Sep 13, 2024

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 07, 2024

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Service was great! Hector was very thorough as usual. He explained everything in detail to ensure my understanding. More

by LEA.TIMOTHY1
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Recommend Dealer
Yes
Sep 08, 2024

Niello Audi responded

Thank you so much, Lea, for your excellent review! We are so glad that Hector had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

September 02, 2024

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This dealership is generally disorganized. My car is never ready when they say. Updates are not always provided. Overall a disappointment. More

by aleighsmith
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

Niello Audi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

May 22, 2024

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Great service and great range of product offerings. Audi does a great job of providing value. More

by BLACKCLOVER-Dr. Douglas Gaffney Jr.
Sales Price Transparency
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Recommend Dealer
Yes
May 29, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

April 17, 2024

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I have not had a bad or poor experience with service ag Niello AUDI. I can actually say my service experience at Niello has been excellent. AUDI service anywhere can be expensive which I attribute to user More

by CPZAISS
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Bunker, Dain Bryant

Apr 17, 2024

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

April 10, 2024

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The people greeting me were very helpful and friendly. They answered my questions and the work was done (putting on the front license plate) quickly on my new Q3. Good people. More

by JLLSAC3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 11, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 29, 2024

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All of the employees were knowledgeable and friendly. The service on car was done in a timely manner. More

by REDRALEIGHKEITH
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Recommend Dealer
Yes

Other Employees Tagged: Ramez Salman, Steve Tracy

Mar 29, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

March 24, 2024

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Employee Rating

Hector and Omead are your men for the job. All professional and helpful, will ensure you get the service you need in a reasonable time. More

by Lukasz
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

Mar 25, 2024

Niello Audi responded

Thanks for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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