Heber Quezada | Page 6

Great customer service and friendly employees that really try and help you find the best vehicle try and help you find the best vehicle More

by rryan22192 Verified Customer Verified Customer

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After reading reviews I decided to give them a call and explain what I wanted to do and what I had going on. I didn't want to waste nobody's time especially mine are theirs and they're straightforward and explain what I wanted to do and what I had going on. I didn't want to waste nobody's time especially mine are theirs and they're straightforward and blunt and everything was very professional. I highly recommend these folks More

by Aj1180 Verified Customer Verified Customer

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Very satisfied with the Kia was impress with the services and happy about the Kia Car and happy about the Kia Car More

by murphysara961 Verified Customer Verified Customer

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Communication and transparency could be improved. The price of the vehicle was not transparent at all, nor was it revealed until I said I was going to cancel the sale if I didn’t get a detailed expla The price of the vehicle was not transparent at all, nor was it revealed until I said I was going to cancel the sale if I didn’t get a detailed explanation. That is not a fair way to sell a car at all. Messages were not returned promptly or at all regarding the transport of our previous vehicle to our daughter in VT, which was part of the overall transaction. They had 2 weeks notice for a 9/6 delivery, yet on that day, there seemed to be a lack of an organized effort to meet that deadline. That was extremely disappointing since they phoned on Tuesday 9/2 to confirm the delivery date. On Friday 9/6, we were not receiving call backs on the status of the transport until about 6pm. Also, on our new registration, they have the insurance company incorrect. I will have to take the time to have that corrected. Since there were a few errors and a lack of transparency in the overall process, along with some communication issues, we feel our experience could have been better. All of our interactions, however, were in a professional, courteous and respectful manner, by the entire team at Coastal Kia. On a positive note, we had a defective wiper blade which was not sweeping the windshield properly. The replacement was handled with efficiency and coordination amongst team members from Heber to Howard in service. Once we arrived to have it replaced, we were on our way within 10 minutes. Had our entire experience gone as smoothly as the wiper replacement, we certainly would have been more pleased and would recommend to others. More

by khgoldman56 Verified Customer Verified Customer

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Heber was a great salesman helped me with everything very nice and respectable good person to work with called me to make sure everything was good nice and respectable good person to work with called me to make sure everything was good More

by nanasjoy06 Verified Customer Verified Customer

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I liked the salesperson's service, very attentive and also showed us the car and did a test drive beforehand also showed us the car and did a test drive beforehand More

by adisamelo Verified Customer Verified Customer

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I purchased a used vehicle and there was a minor issue that they were not willing to fix. Now I see my back window is not right. So what am I auppose to do that they were not willing to fix. Now I see my back window is not right. So what am I auppose to do More

by telethag Verified Customer Verified Customer

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Kelvin was wonderful to work with, as was the rest of the team. We knew what we wanted and he was able to assist us with getting comfortable with all aspects of the transaction. team. We knew what we wanted and he was able to assist us with getting comfortable with all aspects of the transaction. More

by Mike McGuire Verified Customer Verified Customer

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The people at Kia are very knowledgeable, kind and helpful . We had a great experience . helpful . We had a great experience . More

by steph.g.cartier Verified Customer Verified Customer

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We are very impressed with the service we received from Ever. He was very easy to work with and without any sales pressure. We would highly recommend him. Ever. He was very easy to work with and without any sales pressure. We would highly recommend him. More

by hanngmcmahon Verified Customer Verified Customer

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