Heather Gagliano

Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is a 90 mile round-trip for me to get to the dealership. My $70,000 vehicle has been there eight times I believe. The last time I brought it there for my 10,000 mile service there was a bad rattle in the back door. They fixed the rattle, however, a week later, when a passenger was sitting in the back, they noted that all the electronic switches were not working. I made an appointment and figured that all they had to do was plug something back in (which was the case). Again, 90 mile round-trip. I friendly asked them, that hey since it was your screwup and I’ve had to take time off of work, travel 90 miles, and waste a half a tank of gas, could you maybe consider putting some gas in or at least giving me a free car wash. The service rep said he’d see what he could do. Much to my chagrin, when I went out to get my vehicle after it was done, neither had happened. I didn’t have time to argue because I had to get back to work, but you would think a simple car wash to keep somebody happy shouldn’t be out of the question when you’ve dropped almost 80 grand there (vehicle price plus all the extra crap they sell you on). So, my opinion of the dealership has continually declined. I was happy at first despite all the issues I’ve had with the vehicle, but again, it seems like the service is getting worse and worse. Perhaps, they are getting sick of dealing with me. That said, I’ve always been pleasant despite my frustrations. More

by abrault Verified Customer Verified Customer

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Great experience buying my 2025 Tundra from Russ Darrow Toyota. Noah was honest and easy to work with - no games, no pressure. Heather kept everything organized and smooth from start to finish. Fair dea Toyota. Noah was honest and easy to work with - no games, no pressure. Heather kept everything organized and smooth from start to finish. Fair deal, great communication, and real professionalism. Highly recommend this team - I’ll be sending friends their way for sure. More

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Great response time, able to buy a car in under 3 hours (includes test drive). (includes test drive). More

by JSPLINTER326 Verified Customer Verified Customer

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The whole process of buying a car was simple. No pressure to buy anything I didn’t want. No pressure to buy anything I didn’t want. More

by MICRILEY Verified Customer Verified Customer

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When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove box. I contacted Heather Gagliano in sales and the parts department, asking for a replacement vinyl case. It's now been about three weeks and I haven't heard anything about getting a vinyl case for my owner manuals. More

by Kinch Verified Customer Verified Customer

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Helpful and pleasant to work with. Everyone was ready to answer questions and all were friendly. Everyone was ready to answer questions and all were friendly. More

by denmil99 Verified Customer Verified Customer

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The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! More

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Was very easy and everyone was very helpful with the whole experience Very friendly experience whole experience Very friendly experience More

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Great service! They went out of their way to make sure we were satisfied. Heather and Justin took real good care of us. I would definitely recommend this dealersh They went out of their way to make sure we were satisfied. Heather and Justin took real good care of us. I would definitely recommend this dealership to anyone. We were looking for a while and had been to other dealerships and some of them were real schmucks! Not Russ Darrow Toyota of West Bend!! More

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I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More

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