Heather Gagliano

The dealership has a very nice and friendly staff. Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! Heather and Janessa were great to work with and made my purchase experience very smooth and seamless. Thanks!!! More

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Was very easy and everyone was very helpful with the whole experience Very friendly experience whole experience Very friendly experience More

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Great service! They went out of their way to make sure we were satisfied. Heather and Justin took real good care of us. I would definitely recommend this dealersh They went out of their way to make sure we were satisfied. Heather and Justin took real good care of us. I would definitely recommend this dealership to anyone. We were looking for a while and had been to other dealerships and some of them were real schmucks! Not Russ Darrow Toyota of West Bend!! More

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I had a very enjoyable experience purchasing my new car. The staff was helpful and friendly. The staff was helpful and friendly. More

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Very friendly staff. Easy to do business with. Nice, clean facility. Accommodating for out of state customers like myself. Easy to do business with. Nice, clean facility. Accommodating for out of state customers like myself. More

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Went to the dealership looking for a new vehicle and wanted to trade mine in. They didn't have anything I liked. Decided to purchase a new vehicle. Ordered one in, and said my preferred color choice was wanted to trade mine in. They didn't have anything I liked. Decided to purchase a new vehicle. Ordered one in, and said my preferred color choice was white, but they asked for secondary colors. Car came in sooner than expected. Which was great. It came in my second color choice which no one told me, but what had me worried is the dealer thought that's what my top choice was? Okay fine, at least it wasn't green and it still looks great! Then the dealer forgot I was going to trade in my vehicle. They quickly looked it over though and gave me a good price. Then while filling out paperwork - when I said I didn't want one of the extra warranty plans, it almost seemed like the person I was dealing with laughed at me?. Then I was rushed out as the other person I was dealing with was busy trying to sell another car. They did take the time to help me connect my phone but not much else was said. Overall it was a quick process, even with the "surprise" that I was trading in my vehicle, and somewhat helpful. I'm not happy with the service but not really surprised or upset by it. More

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Fast easy transaction Heather was awesome helped me with everything I needed and was very knowledgeable everything I needed and was very knowledgeable More

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Heather was very pleasant to work with and made buying my new car as easy and efficient as possible! new car as easy and efficient as possible! More

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The level of service at Russ Darrow was first class and they keep their commitments they keep their commitments More

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Everyone at the dealership was very efficient and answered all of my questions and concerns! They were very helpful and made the process smooth. answered all of my questions and concerns! They were very helpful and made the process smooth. More

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