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Hayden Baker

Overview Reviews (31) Inventory (164)

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Hayden Baker

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Hayden Baker

Technician

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.6

31 Reviews

Overview Reviews (31) Inventory (164)

Dealership Experience

2 yrs, 4 mos

Industry Experience

2 yrs, 4 mos

4.6

31 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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31 Reviews of Hayden Baker

October 24, 2024

Dealership Rating

Employee Rating

The dealership is Awesome Everytime I visit, no problems. Timing could be better on appointments. Timing could be better on appointments. More

by upperone49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Brookins

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Oct 25, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your feedback! We're glad to hear that you consistently have a positive experience at Lithia Hyundai of Anchorage. We appreciate your suggestion regarding appointment timing and will work on improving this aspect. We look forward to your next visit!

October 21, 2024

Dealership Rating

Employee Rating

Overall service especially the front desk people who are very courteous and kind and overall service was outstanding very courteous and kind and overall service was outstanding More

by Emendes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Brookins, Christian Diaz, Jason HESS

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Oct 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your wonderful review, Emendes! It’s heartening to hear that our front desk staff made such a positive impression with their courtesy and kindness. Thank you for recognizing their efforts! We hope to serve you again soon!

October 02, 2024

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Employee Rating

They are horrible at returning calls, answering phone or text and keeping customers updated on what’s going on. text and keeping customers updated on what’s going on. More

by Mmease

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Matthew Dean

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Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Mease, for bringing this to our attention. We apologize for the lack of communication you’ve experienced, as it’s important to us that our customers are kept informed throughout the process. Please reach out to us via email so we can avoid any missed calls and discuss this further. We look forward to making things right. Best, Moises Gonzalez - Service Manager - 907-762-5752 - moisesgonzales@lithia.com

Oct 03, 2024 -

Lithia Hyundai of Anchorage responded

August 30, 2024

Dealership Rating

Employee Rating

Blayke was very courteous and did a great job of answering all of my questions. answering all of my questions. More

by MIKEGINB

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Blayke Mccarthy, Mark Brookins, Jason HESS

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Aug 30, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your kind words about Blayke, Mike! We're delighted to hear that you had a great experience and that all your questions were answered. If you need anything else or have more questions in the future, we're here to help!

August 17, 2024

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Employee Rating

Good service as always thanks your people are always easy to work with and very professional to work with and very professional More

by danielg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 19, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your positive review, Daniel! We’re glad to hear that you consistently receive good service and find our team at Lithia Hyundai of Anchorage easy to work with and professional. Your continued support means a lot to us. We look forward to serving you again!

May 17, 2024

Dealership Rating

Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid when I can do it for half the money and a quarter of the time, and at least have a beer in hand. The people we very nice and professional. More

by cammeron.hull

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Elizabeth Strickland, Felipe Soriano-Sosa, Joshua Shook

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May 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

January 21, 2024

Dealership Rating

Employee Rating

Proactive and attentive to my needs and questions . Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! Did not have to wait for hours in waiting room but sent home to wait for car to get done!!! More

by Devaney9975

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Dean

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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Devaney, We're glad to know you had a positive experience with us at Lithia Hyundai of Anchorage! It's our goal to make your visit as convenient and efficient as possible. Thanks for sharing this review, we appreciate it!

Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

January 19, 2024

Dealership Rating

Employee Rating

I had an appointment but waited 30 minutes for work to start and 90 minutes for an oil change to be completed start and 90 minutes for an oil change to be completed More

by lbturner55poohbear

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your patience during your recent visit to Lithia Hyundai of Anchorage. We're always working on improving our efficiency, and we'll take this feedback into account for the future. Thanks for bringing it to our attention, we hope to have the opportunity to better serve you in the future.

December 15, 2023

Dealership Rating

Employee Rating

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jessie Beals, Mark Brookins, Matthew Dean

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Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

October 21, 2023

Dealership Rating

Employee Rating

Customer service was absolutely wonderful. The timing communication was the best I would highly recommend Hyundai dealerships The timing communication was the best I would highly recommend Hyundai dealerships More

by jbrown1760

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Felipe Soriano-Sosa, Joshua Shook, Matthew Dean

Report | Print

Oct 23, 2023 -

Lithia Hyundai of Anchorage responded

We're delighted to know you had a wonderful experience with our customer service at Lithia Hyundai of Anchorage. Thanks for recommending us, we appreciate it!

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