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Haley McDonald
Haley McDonald at Mercedes-Benz of Columbus

Haley McDonald | Page 16

Service Manager

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

Contact Me
4.9
208 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

4 yrs, 11 mos

Languages Spoken

English English

4.9

208 Reviews

Write a Review

208 Reviews of Haley McDonald

February 08, 2024

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Employee Rating

So nice and friendly workers she was very nice with smile. I will come back for sure More

by kimbob4182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2024

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Haley's friendly demeanor and welcoming smile made your visit memorable. Please let us know if there's anything else we can assist you with!

February 03, 2024

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Employee Rating

Scheduling the service appointment was easy, check-in was easy, the interaction with Haley was very pleasant, the shuttle driver was very personable for my drop-off and my pick-up. Haley explained what need More

by TMECONVERSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2024

Mercedes-Benz of Columbus responded

We're delighted to hear about your positive experience from start to finish, with easy scheduling, pleasant interactions with Haley, and a personable shuttle service. We look forward to welcoming you back for your next scheduled appointment. Please let us know if there's anything else we can do for you!

February 02, 2024

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Employee Rating

Everybody was very friendly and concern about what I needed to assist me in having a great experience. More

by rstalling1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Farthing

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Feb 12, 2024

Mercedes-Benz of Columbus responded

Thank you, rstalling1234, for your kind words! We're delighted to hear that our team was friendly and attentive to your needs. Your satisfaction is our priority, and we look forward to providing you with great experiences in the future as well.

February 01, 2024

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Employee Rating

The quote we received was not the same as the invoice. That does lead us to believe that their system inflates fees above general standards for comparable work. More

by BEVERLY.A.MALONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2024

Mercedes-Benz of Columbus responded

We appreciate you bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience caused by the discrepancy between the quote and the invoice. Our commitment is to transparent and fair pricing, and we understand the importance of accurate communication. We understand that you have spoken with our Service Manager, Nadie Martin since providing your feedback. Thank you for your understanding, and we value your feedback as it helps us improve our services.

January 29, 2024

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Employee Rating

Haley is wonderful! She is very understanding, knowledgeable, and a very genuine person. Had a great experience with her. More

by AMYIVEY
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 08, 2024

Mercedes-Benz of Columbus responded

AMYIVEY, thank you so much for your glowing review! We're thrilled to hear about your positive experience with Haley. It's wonderful to know that she was understanding, knowledgeable, and left you with such a great impression. We'll be sure to pass along your kind words to Haley, as we know she will appreciate the recognition.

January 27, 2024

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Very responsive and made me feel appreciated as a customer. Made sure I was happy with the service. More

by tswright9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Whatley, Evelyn Tolbert

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Feb 08, 2024

Mercedes-Benz of Columbus responded

Thank you so much for your kind words! We greatly appreciate your feedback and are delighted to hear that you found our team responsive and that you felt appreciated as a customer. We look forward to serving you again and appreciate your continued support!

January 23, 2024

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Employee Rating

Problem solved and didn't pay as much as I thought. Great customer service from Haley. More

by cvann326
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2024

Mercedes-Benz of Columbus responded

It's great to hear that we were able to resolve your issue and that Haley provided you with excellent customer service. Please let us know if there is anything else we can do for you.

January 21, 2024

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Absolutely awesome experience. Always extremely professional. The atmosphere is inviting and customer service is second to none. Service department always delivers. More

by afwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2024

Mercedes-Benz of Columbus responded

Your enthusiastic feedback is greatly appreciated! We're delighted to know that our professional team and inviting atmosphere have made your experiences with us awesome. We look forward to seeing you for your future visits!

January 20, 2024

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Employee Rating

Haley is top notch! Always pleasant, helpful, informative and communicative! I feel reassured either her as our service advisor. More

by tandjwynn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nadie Martin, Debi Lewis, Lizzy Spitzmiller, Rachelle Pennington , Richard Joyner

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Jan 25, 2024

Mercedes-Benz of Columbus responded

Thank you for the glowing review! We're happy to hear Haley provided you with an excellent customer service experience! Please don't hesitate to reach out if you need anything else.

January 19, 2024

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Employee Rating

Got me back up and running! Thank you very much for your services for my car. More

by Mercedesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

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Feb 12, 2024

Mercedes-Benz of Columbus responded

Mercedesman, we're thrilled to hear that we could get you back up and running! Thank you for choosing our services for your car, and we appreciate your positive feedback. If you have any further needs or questions, feel free to reach out. Safe travels, and we look forward to serving you again.

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