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35 Reviews of Gregory Munroe
March 23, 2025
I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More
by Katmau
Verified CustomerOther Employees Tagged: Merrick Shaw, Andrew Carter, Brad Magerl
March 01, 2025
excellent service all around! would not go anywhere else to purchase and service my toyotas would not go anywhere else to purchase and service my toyotas More
by toyo480
Other Employees Tagged: Rob Smith, Austin Meek, Todd Pluger, Zach Claybrooks, Merrick Shaw, Bernard Faulk, Brad Magerl, Simon Chan, Jeff Silvers
February 04, 2025
Everyone was great to deal with. They made shopping there a pleasure. Greg Munroe was patient and helpful. They made shopping there a pleasure. Greg Munroe was patient and helpful. More
by BRUCE_TOWNSEND
Other Employees Tagged: Rob Smith, Bernard Faulk , Brian Townsend
February 03, 2025
The staff is awesome and the dealership itself is very appealing To purchase a car very easy. appealing To purchase a car very easy. More
by felicia.smith083110
Other Employees Tagged: Merrick Shaw, Andrew Carter, Simon Chan
January 24, 2025
January 08, 2025
The experience was easy. Greg and Brad made it all so simple. The car was exactly what we wanted. I’m so grateful for such lovely people. Greg and Brad made it all so simple. The car was exactly what we wanted. I’m so grateful for such lovely people. More
by 7SoulAssassin
Other Employees Tagged: Brad Magerl
November 24, 2024
Everytime I am here they treat me like family. Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people aro Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people around me. More
by brendan Lazaroff
Other Employees Tagged: Austin Meek, Todd Pluger, Zach Claybrooks, Carlos Ortega , Costas Hernandez , Merrick Shaw, Manny Alcantara, Simon Chan, Brent Stump
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