Greg Hoffman | Page 11

Greg was so helpful! I really appreciate the time he spent finding out what was done on my car and what was needed, thank you so much! I really appreciate the time he spent finding out what was done on my car and what was needed, thank you so much! More

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Service people are warm to their customer. Not only explain the issues also show the car problems in field to let customer feel comfortable and trust Royal Moore’s working quality. Not only explain the issues also show the car problems in field to let customer feel comfortable and trust Royal Moore’s working quality. More

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Staff was friendly and efficient when checking in and paying bill. Results of multipoint inspection and future maintenance needs explained in detail. paying bill. Results of multipoint inspection and future maintenance needs explained in detail. More

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The works was done on time and at the quoted price. The waiting area is quite comfortable. The waiting area is quite comfortable. More

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Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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Emily is a fantastic service advisor and is an absolute pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to w pleasure to work with! She is very detail oriented and kept me updated throughout the process of having my Venza serviced! It is so refreshing to work with such an honest and caring person at a car dealership!! Definitely will be be a customer for life! More

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The staff is professional and efficient. I had a scheduled appt for regular maint., cost was clearly explained and how long I would have to wait…everything was done to my satisfaction! Fro I had a scheduled appt for regular maint., cost was clearly explained and how long I would have to wait…everything was done to my satisfaction! From check in to check out. I have always been treated well here for last 7 plus years. More

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After trying two other Toyota dealerships in Portland, we settled with Royal Moore as our go-to service department because of the excellent customer service and ethical practices. settled with Royal Moore as our go-to service department because of the excellent customer service and ethical practices. More

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Great experience -- great attention to detail. The service I requested was performed in a very timely manner. The service I requested was performed in a very timely manner. More

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Always friendly staff. They explain what they are doing and what the charges will be. They explain what they are doing and what the charges will be. More

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