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Grant Mckay
Grant Mckay at Murgado Ford of Chicago
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Grant Mckay

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
18 Reviews
4.4

18 Reviews

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18 Reviews of Grant Mckay

March 24, 2025

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Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Joshua Smith, Kaleb Ortiz, Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 23, 2025

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Employee Rating

I still have not been contacted regarding the parts that needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. More

by silentpartner1972
Service Time
Service Communication
Recommend Dealer
No
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Mar 28, 2025

Murgado Ford of Chicago responded

We sincerely apologize for the delay in communication regarding the parts for your recall. This is not the experience we want for our customers. Please reach out to us, and we’ll make sure to follow up on the status of the parts and get things moving as quickly as possible. Thank you for your patience.

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tray Hill, Jessica Hernandez, Aimmey Garcia, April Lawshea, Joshua Smith, Kaleb Ortiz, Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Joshua Smith, Kaleb Ortiz, Michael Hedrick

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Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

March 07, 2025

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Employee Rating

They have great customer service, they was able to do what other Lincoln dealers said they couldn’t. They kept me up to date from beginning to end. More

by Brandon Dimmins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad we could assist where others couldn't and keep you informed throughout the process. We appreciate your trust in us!

March 06, 2025

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There was scheduling mix up. But it was resolved quickly and the service was stellar! More

by gwsh5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Murgado Ford of Chicago responded

Thank you for your patience and understanding! We're glad to hear that the scheduling mix-up was quickly resolved and that you were pleased with the service. We truly appreciate your feedback and look forward to serving you again!

February 26, 2025

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Employee Rating

The service team is the best I have experienced. Keep the team together. Also appreciate the ample waiting space . Your new scheduling app is an improvement as well More

by dburik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that our service team made such a positive impression and that you enjoyed the waiting space and our new scheduling app. We’re proud of our team and will definitely pass along your kind words to them. We appreciate your continued support!

February 26, 2025

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Employee Rating

They were courteous and professional. Always treated well and the work is done in a timely fashion. More

by svreugdenhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Philip Mugan

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Feb 27, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're happy to hear you had a positive experience and appreciate the timely, professional service. We look forward to serving you again!

February 21, 2025

Dealership Rating
Employee Rating

Very pleased with the service experience at Ford of Chicago. I will definitely be back for service More

by oregon2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nickolaus Pfropper

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Feb 24, 2025

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

February 19, 2025

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Employee Rating

Fantastic service like always and I’ll always go there, happy to help, thank you More

by Julio.Garcia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Aimmey Garcia, April Lawshea, Joshua Smith, Kaleb Ortiz , Philip Mugan

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Feb 20, 2025

Murgado Ford of Chicago responded

We appreciate your loyalty! Thanks for your kind words—we’re always happy to help!

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