Gracie Martinez

Seguin Chevrolet responded

Thank you for the feedback. I’m sorry your vehicle ended up being in the shop for nearly two weeks, and I understand how frustrating and inconvenient that can be. If you’d like, please feel free to reach out so I can learn more about your experience and see if there’s anything we can do to help. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the review! I’m glad our team kept you up to date and handled everything professionally while your truck was in with us. We appreciate you sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the 10 out of 10 rating and the recommendation. We truly appreciate you taking the time to share your experience and are glad to hear it was an awesome one. We look forward to helping you again in the future. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your continued loyalty and for trusting us with both of your trucks over the years. We truly appreciate you recognizing our service team and the work they do. I also understand your concern regarding labor costs. Our technicians are factory-trained and we use quality parts to ensure repairs are done right the first time, but we always want our customers to feel they’re receiving value. Your feedback is important. Thank you again for your business and for sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the thoughtful feedback, Michael. I’m glad the service itself and how our team treats you has earned your continued trust, that means a lot. I also appreciate you sharing your thoughts on the follow-up communication. That kind of input helps us be more mindful of the overall experience beyond the visit itself. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the honest and thoughtful feedback, Cecily. I’m glad Makayla made you feel welcomed and that the team took care of you in a timely manner. It’s great to hear everything came together and that you had a positive experience overall. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the kind words, Merrie! I’m glad Gracie kept you well informed and that our courtesy drivers helped make the process easier. It’s great to hear your vehicle was returned to you running like new. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, NBMDCustomer for sharing this! I’m glad our service team kept you informed and made you feel welcome throughout your visit. Knowledgeable and courteous care is exactly what we aim for, and I appreciate you taking the time to acknowledge it. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for sharing this, and I’m truly sorry for the experience you had. Being without your vehicle for that long, while still covering payments and transportation is incredibly frustrating, and you deserved clearer communication and a smoother process from us. I appreciate you bringing it to my attention, and I’d like the chance to look into your situation personally and see what we can do to make things right. Please feel free to reach out to me directly. - Jeremy Sims, General Manager