Gracie Martinez
Gracie Martinez at Seguin Chevrolet

Gracie Martinez | Page 3

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

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4.9
117 Reviews
4.9

117 Reviews

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117 Reviews of Gracie Martinez

September 17, 2026

Dealership Rating
Employee Rating

Vehicle dropped off and sat for 2 weeks without getting touched Poor communication and customer service skills with the service advisor, very disappointing experience. More

by Fiat 124
Recommend Dealer
No

Other Employees Tagged: Gracie Martinez

Sep 22, 2026

Seguin Chevrolet responded

We’re sorry your vehicle sat for two weeks and that the communication during your visit fell short. We’d like the opportunity to address your experience. Please contact me directly so I can learn more details and find a solution - Jeremy Sims, General Manager

September 16, 2026

Dealership Rating
Employee Rating

Helpful They have help when needed just dont like the fact that i pay diagnostics every time and they take long and giving back cars More

by morales80jr
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Sep 22, 2026

Seguin Chevrolet responded

We’re glad our team has been helpful when you’ve needed us. We also appreciate your feedback regarding diagnostic times and loaner availability. - Jeremy Sims, General Manager

September 15, 2026

Dealership Rating
Employee Rating

I had a rough experience this time around. 6 month old car was taken in for an oil change and electrical issues, my car ended up at the dealership for over a month to fix an oil leak that they More

by ntristan141
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Sep 22, 2026

Seguin Chevrolet responded

We’re sorry this visit was such a frustrating experience, especially with a newer vehicle spending so much time in service. We’d like to discuss your concerns and see how we can help. Please contact me at your convenience. - Jeremy Sims, General Manager

September 14, 2026

Dealership Rating
Employee Rating

There is still shattered glass in the frame of my trunk, noticed the glass the day of purchase, took my vehicle back up to the location for that and another service. Glass still present More

by lashaejasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2026

Seguin Chevrolet responded

We’re sorry there was still glass left in the trunk area after your visit, Jasmine. That should have been addressed, and we’d appreciate the opportunity to make this right. Please contact me at your convenience so we can help. - Jeremy Sims, General Manager

September 04, 2026

Dealership Rating
Employee Rating

Gracie was great and kept in constant communication with me. My only complaint would be how long it took to get the parts in order to start the repairs. More

by Jnrgussett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Sep 22, 2026

Seguin Chevrolet responded

We appreciate your patience while waiting for the necessary parts. We’re glad Gracie kept you informed throughout the process and provided a great experience. - Jeremy Sims, General Manager

August 31, 2026

Dealership Rating
Employee Rating

Professional and quick service. Will definitely be coming back. Friendly staff, easy check out process and professional service More

by amy.witte
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Sep 02, 2026

Seguin Chevrolet responded

Thank you for the five-star review, Amy! We're glad you received quick, professional service and an easy checkout experience. We look forward to seeing you again! - Jeremy Sims, General Manager

August 26, 2026

Dealership Rating
Employee Rating

It was great very communicative and understanding Amber and Gracie went above and beyond Thank you More

by tjones0361
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Aug 31, 2026

Seguin Chevrolet responded

Thank you for the review! We're glad Amber and Gracie went above and beyond to provide great communication and service. We appreciate you choosing us! - Jeremy Sims, General Manager

August 26, 2026

Dealership Rating
Employee Rating

Had a good experience with dealership. Once my concerns were voiced, action was taken to resolve. Always communicated what was going on. More

by nunogarza
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Aug 31, 2026

Seguin Chevrolet responded

Thank you for the review! We're glad our team listened to your concerns, took action, and kept you informed throughout the process. We appreciate your feedback! - Jeremy Sims, General Manager

August 23, 2026

Dealership Rating
Employee Rating

fast and friendly service, arrived with no appointment for an oil change and was taken in promptly. More

by Jc42
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown, Gregory Howard, Ethan Starks, Amber Elliott, Diana Magana , Annai Howard, Gregory Koehler, na

Aug 31, 2026

Seguin Chevrolet responded

Thank you for the review! We're glad we could get you in promptly and provide fast, friendly service even without an appointment. We appreciate you choosing us! - Jeremy Sims, General Manager

August 19, 2026

Dealership Rating
Employee Rating

Good friendly kind courtesy excellent service they make sure to please there’s customers on there rental’s to More

by mejimenez2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Seguin Chevrolet responded

Thank you! We’re glad our team provided friendly, courteous service and made sure you were well taken care of. We appreciate your business! - Jeremy Sims, General Manager

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