Gina Carpio

This dealer the people are very bad they never said the true no honest no good service nothing. true no honest no good service nothing. More

by neyvidal1982 Verified Customer Verified Customer

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I brought my car in for an oil change, and the set advisor advised me that I had some recalls that needed to be done. So I got them done, but when I went home that evening, I noticed that my head ligh advisor advised me that I had some recalls that needed to be done. So I got them done, but when I went home that evening, I noticed that my head lights weren’t working, they were very dim, only the high beams we’re working, I am so disappointed about the outcome when I only went in for a oil change, and my head lights all of a sudden are not working properly. I definitely know that this is unacceptable especially when I have purchased 4 vehicles from your establishment. I spoke to the service manager Gina and all she tried to do is cover her tracks and state that she guarantees it was not their fault. I know and feel that instead of trying to make me pay a diagnosis fee of 200.00 dollars. She should have a least waive that fee found out what the problem was then if any charges, go from there. The customer service needs to improves, and the issues need to be handled accordingly. More

by DASUNSHINE777 Verified Customer Verified Customer

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Everyone was polite and professional. Service was quick. My service guy was very nice and responded very quick with a text and phone number that we can communicate together. Service was quick. My service guy was very nice and responded very quick with a text and phone number that we can communicate together. More

by jmccully333 Verified Customer Verified Customer

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Gina and her team are amazing. Everytime the service is outstanding. The service department is the only reason I still buy Kia Everytime the service is outstanding. The service department is the only reason I still buy Kia More

by dana.tewata Verified Customer Verified Customer

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My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fuse was not in stock and we had to wait for one to be delivered. I SPECIFICALLY SCHEDULED THE APPOINTMENT FOR THIS ITEM AND YOU DIDN'T CHECK TO SEE IF IT WAS IN STOCK FIRST? Without a lift or special tools I could have done this job myself in half the time. The porter wasn't available, this was the main reason I used to come to this dealership. No one knew where the porter was. I had to take an Uber so I could attend a meeting. Further increasing overall cost. I noticed multiple fees, like document retention and shop fees. Further inflating the cost. Interestingly enough, I stopped coming to this dealership when I wanted to claim warranty on my tires i bought here and was denied because I didn't have receipts and the dealership did not have records dating back to when I bought the tires. Discount Tire Co has all my records from a decade ago and I never had this problem with them, or had to pay a fee for this. If it were not for the recall, I never would have come back. Picked up my car, and it had not been washed. So 6 hours and you still didn't complete everything. I hope the oil was actually changed and the tires rotated. Will continue to avoid this dealership More

by JWARD256 Verified Customer Verified Customer

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Service was pretty quick around 2 hours. Workers are a little slow and quiet. They don’t have the best attitude. Workers are a little slow and quiet. They don’t have the best attitude. More

by saamatrix Verified Customer Verified Customer

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Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealership. More

by PENGPANLONG Verified Customer Verified Customer

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My car was never fixed. I was told to take it to another dealership to see if they could fix it. I was told to take it to another dealership to see if they could fix it. More

by Skyguy87 Verified Customer Verified Customer

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Great waiting room with coffee and snacks, kept me informed about my time and conditions informed about my time and conditions More

by RONAYNE Verified Customer Verified Customer

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Worst place ever always a problem and issue at this place definitely will not recommend to anyone definitely will not recommend to anyone More

by mnieves742 Verified Customer Verified Customer

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