Gildardo Esquivel | Page 6

I went to Russ Darrow Kia dealership twice in the same week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me and my wife are extremely happy with our purchase. Thanks again Kain More

by STEVEPER63 Verified Customer Verified Customer

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Great service and everyone was very polite and professional. I sent my wife in for a test ride and they worked out a deal with her for a new vehicle an we are happy with the new car. professional. I sent my wife in for a test ride and they worked out a deal with her for a new vehicle an we are happy with the new car. More

by 4DCONSTRUCTION Verified Customer Verified Customer

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I have been in a few times in the past year when I purchased somewhere else. Gil and others were super helpful with the car I purchased. I ended up coming back and trading in for a larger vehicle be purchased somewhere else. Gil and others were super helpful with the car I purchased. I ended up coming back and trading in for a larger vehicle because they were helpful when I didn’t originally purchase with them. More

by CINDY.GALVAN Verified Customer Verified Customer

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This is my 2nd time leasing from them. Always a pleasant experience along with great customer service. Always a pleasant experience along with great customer service. More

by Mochancd Verified Customer Verified Customer

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Russ Darrow was great and helped fix things if they weren’t up to our standards weren’t up to our standards More

by ALLISON.MOHAMMADI Verified Customer Verified Customer

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Very friendly, and willing to work with u on price , when trying to stay on budget trying to stay on budget More

by DARLENE.CZERWINSKI Verified Customer Verified Customer

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Good experience. Quick and easy. The dealership worked with us to get a deal all we're happy with. Quick and easy. The dealership worked with us to get a deal all we're happy with. More

by JONATHAN.MASER.FAMILY Verified Customer Verified Customer

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Excellent! Everyone was so professional, helpful and super nice. Perfect! I would buy another car from Russ Kia, from here Everyone was so professional, helpful and super nice. Perfect! I would buy another car from Russ Kia, from here More

by DFRANK6320 Verified Customer Verified Customer

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Dysfunctional organization. Poor communication with the customer and lack of meeting commitments. We spent way too much time sitting around waiting and then when we had questi Poor communication with the customer and lack of meeting commitments. We spent way too much time sitting around waiting and then when we had questions, it was nearly impossible to contact the person who we needed to talk to. Antiquated switchboard and no direct lines of communication. More

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I’ve gotten now three total vehicles from this dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It was very confusing dealing with so many different people. They started out astronomically high on the lease offer for a relatively cheap vehicle which was very off putting like my business wasn’t wanted. They had me test drive one Seltos with all the features, then told me to get the deal done I needed to switch vehicles which they tried to significantly downgrade the vehicle. Thankfully I caught this and was able to get a different Seltos that still had some of the features. I was under the impression that I was negotiating for the vehicle I test drove. This was very deceptive. Then right when I was about to sign, the deal we talked about was for a three year lease and the salesman tried to change it last second to a four year lease. Again another very untrustworthy tactic that makes me concerned about practices there. We discussed a three year lease for 12,000 miles the whole time. I did not appreciate that at all. Then when signing the paperwork, the last person was very aggressive and insulting with his sales pitches for the add ons. I felt completely insulted by this process. More

by ANDREWKARAS285 Verified Customer Verified Customer

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