Ann Henderson

I was greeted outside the dealership by a salesperson named Lea. I had an appointment to look at a different vehicle but it was not ready to drive so Lea worked with me to get something else within my pr named Lea. I had an appointment to look at a different vehicle but it was not ready to drive so Lea worked with me to get something else within my price range. She also let me look without pressure into a couple other vehicles. Anna, in finance was super sweet and friendly. More

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The sales staff had great energy and were easy to work with. Tony did a great job and we were his first sale! Jeff the sales manager was great as well. He helped to solve any issues that arose. with. Tony did a great job and we were his first sale! Jeff the sales manager was great as well. He helped to solve any issues that arose. More

by GREGBACH23 Verified Customer Verified Customer

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I’m happy that my first time getting a car was a non-stressful process. Wally and Ann was very nice and helpful. non-stressful process. Wally and Ann was very nice and helpful. More

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Melissa is great you guys should make her Gm! Good service good folks very happy Good service good folks very happy More

by ALEXJBURDICK Verified Customer Verified Customer

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They gave me decent pricing initially, but then tried to say some add ons were mandatory (VIN etching for $500). They also tried to push higher interest rates on me at the end despite me qualifying for muc say some add ons were mandatory (VIN etching for $500). They also tried to push higher interest rates on me at the end despite me qualifying for much better rates. They wouldn’t accept my outside lending and tried to pay me in cash to interest me in taking a higher rate loan to refinance later. It all seemed a little shady and I would be hesitant to deal with them. With all that said, Kris in sales was great to deal with and gave me all the info on the car upfront. All my main issues came once you moved past the initial salesperson into them trying to convince you to pay more for a car. The car I did end up buying at another dealership did not have any of these tactics and were a pleasure to deal with. More

by Hohumdiddly Verified Customer Verified Customer

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I have worker with Gregg Kasper on prior purchases and find him to be very easy to work with on showing the inventory, product knowledge and salesmanship. The sales floor seems kind of open and hectic and find him to be very easy to work with on showing the inventory, product knowledge and salesmanship. The sales floor seems kind of open and hectic and I miss being able to sit with the salesperson in a more private atmosphere. More

by JORGENMAY Verified Customer Verified Customer

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Dennis went above and beyond to get me into a deal that worked for me and I am so happy and grateful for all of his hard work! worked for me and I am so happy and grateful for all of his hard work! More

by JBURTON77 Verified Customer Verified Customer

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Five stars all the way around! We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the ded We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the dedication of the entire team, including Ben, Gil, and Michael. The paperwork and financing with Ann was fast and transparent. Most recently, the Service department, led Assistant Service Manager Kaitlyn, proved to be truly outstanding. She handled my K5 vibration issue with effortless professionalism, providing proactive updates without being prompted. She treated a subtle concern seriously, moved quickly, and ensured I felt taken care of from start to finish. Kaitlyn's level of care sets the benchmark for service excellence. More

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Mike was very helpful. It was a quick and easy process. I left in my new Kia carnival in just a couple hours! It was a quick and easy process. I left in my new Kia carnival in just a couple hours! More

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Xavier was great went above and beyond to help me out. Took me to my bank and made the process smooth. Took me to my bank and made the process smooth. More

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