Gildardo Esquivel | Page 5

My after-sale follow-up experience has been terrible. I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that t I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that there were "allocation issues." I was assured the second key would be sent to me asap. Three years later, my lease is over, and I have now purchased the car, and I am still missing the promised second key. The truly frustrating part is the contrast in their communication. As my lease neared its end, I was receiving at least 3 phone calls a day trying to get me to trade in my car for a new one. I wish that same level of persistent follow-up to fulfilling what they owe me. One month ago when I went to check if they had renewed my lease, I mentioned my key again, and they said they would look into it. Apparently, that was just a lie. Since I didn't renew my lease and I already purchased the car they stopped being friendly. It is completely unacceptable to string a customer along for three years over a basic item that was part of the original deal. This shows a complete disregard for customer satisfaction once the sale is complete. More

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I’m so grateful to the good people at Russ Darrow Kia of Waukesha. They helped me get into the exact car I wanted. Brody, our salesman, was fantastic. Friendly, courteous, and kept us well informed througho Waukesha. They helped me get into the exact car I wanted. Brody, our salesman, was fantastic. Friendly, courteous, and kept us well informed throughout the whole process. Thank you Brody!!!! And thank you to the rest of your team!! More

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Jacob from service and Gil the sales manager were extremely helpful with getting my tire repaired after I found a screw in it! They moved quickly, efficiently, and had the job done in no time. extremely helpful with getting my tire repaired after I found a screw in it! They moved quickly, efficiently, and had the job done in no time. More

by caliajoslyn Verified Customer Verified Customer

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Overall a pretty good experience, however they do try to play the add on game and add additional costs to the vehicle without being totally forthcoming, so watch out for additional charges such as wheel loc play the add on game and add additional costs to the vehicle without being totally forthcoming, so watch out for additional charges such as wheel locks, paint protection, interior protection and vehicle etching, which is supposed to be a theft deterrent. Our complete buying experience took close to 10 hours over two days, which I think is a bit excessive. The dealership did not seem to be very knowledgeable about the features on my new vehicle and therefore I was not really shown how to use the extensive list of options on our Genesis GV80, even though this is a Kia dealership and Genesis is Kia’s high end line. Our salesman, Michael was nice and polite, but again didn’t seem that knowledgeable on our specific vehicle. He left the dealership when I was taking delivery of my car and I had to go around talking to the Used Car Manager and other employees to figure out questions that I had. My trade in had been moved from the front of the building to a rear lot, before I was able to clear out all of my belongings. After 5 minutes of looking for the car it was finally located and then I had to go find the keys, because it was locked. A lot attendant or whoever moved the car apparently decided that my cigarettes and lighter were now there property and even after waiting about 15 minutes for several employees to go around looking for them, they were never found. Thankfully one of the service guys was nice enough to hand me $20 out of his own pocket to correct the problem. They also did a horrible job of cleaning up the interior and exterior of the vehicle. This is a pretty high end vehicle and I would expect it to be spotless after just spending around $40,000 for a used car. The engine compartment is filthy along with the interior of the car. On the inside they did a quick vacuum and that was it. There was food, crumbs and other nasty stuff all over the interior of the vehicle. The dashboard, seats, floor mats and rear cargo areas were all left in dirty condition and in my opinion in subpar condition to be delivered to a customer.The headliner was extremely dirty and no attempt was ever made to clean any of it up. I should’ve been excited when I got home with my new to me vehicle, but I was frustrated that I had to spend time cleaning it. Even the windows, including the windshield were all dirty and covered with a grease like film. The exterior of the car had been washed, but it still looked dirty. When I mentioned it to them, they just said that their car wash sucked. They had just gotten the car on the lot when I first went to look at it and it seems to me that once they knew that I was going to buy it that they had no further obligations to properly clean it like they normally would to put on the lot. More

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Brody was an excellent salesman. Very helpful from the beginning all the way to the end. Definitely recommend coming here. Very helpful from the beginning all the way to the end. Definitely recommend coming here. More

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Went in to have sales look for a specific model/trim versions and they were successful. versions and they were successful. More

by JR.HOLMES Verified Customer Verified Customer

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Very knowledgeable and welcoming. Really enjoyed their help and professionalism. They made us feel comfortable with the process! Really enjoyed their help and professionalism. They made us feel comfortable with the process! More

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Deal handled very professionally All party were well trained and well spoken. Looking forward to a long relationship trained and well spoken. Looking forward to a long relationship More

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They were very kind and knowledgeable, and were able to work within our budget to find the best car for us. work within our budget to find the best car for us. More

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Very helpful and Informative. Dennis was a pleasure to work with! I would highly recommend him!! Dennis was a pleasure to work with! I would highly recommend him!! More

by MELMEL_WI_22 Verified Customer Verified Customer

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