Gilbert Ansah | Page 28

Gilbert was attentive, responsive, and friendly from the start. He was engaged and managed all my questions throughout the process. The whole team was great and highly recommended. start. He was engaged and managed all my questions throughout the process. The whole team was great and highly recommended. More

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Gilbert did a great job he stayed in contact with me three the hole process. I had to make a second trip to the dealership and Gilbert made it worth . Great job three the hole process. I had to make a second trip to the dealership and Gilbert made it worth . Great job More

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It was a pleasure to deal with my salesperson Gilbert It was a pleasure to deal with my salesperson Gilbert Ansah. I didn't feel any of the usual car dealer pressure. I would definitely recommend City It was a pleasure to deal with my salesperson Gilbert Ansah. I didn't feel any of the usual car dealer pressure. I would definitely recommend City Volkswagen to my friends and family. More

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I ended up working with Gilbert at city Volkswagen and he was great. Very knowledgeable and helpful. He was able to answer all of our questions and was great during the test drive. was great. Very knowledgeable and helpful. He was able to answer all of our questions and was great during the test drive. More

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Gilbert, Gilbert & Gilbert. He is the best, great and knowledgeable person. He made all the process very very easy. I recommend everyone to city Volkswagen of evantston. knowledgeable person. He made all the process very very easy. I recommend everyone to city Volkswagen of evantston. More

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I called the dealership to check if the vehicle I had my eye on was still available, and they set up an appointment for me to check it out. When I arrived I met Gilbert, he answered all my questions, and ga eye on was still available, and they set up an appointment for me to check it out. When I arrived I met Gilbert, he answered all my questions, and gave me even more information that helped me decide to proceed with purchasing the car. Gilbert is very kind, and knowledgeable on his product. Definitely will want to work with him again, and recommend. More

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Working with Gilbert Ansah at the City Volkswagen of Evanston was absolutely the most seamless, simple car purchase I have ever had. We highly recommend Gilbert and City Volkswagen of Evanston Team! Evanston was absolutely the most seamless, simple car purchase I have ever had. We highly recommend Gilbert and City Volkswagen of Evanston Team! More

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I just purchased a vehicle from this location. Overall I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I was under the impression was a warranty because the car salesman told me if I decided I didn’t want it, I could cancel at anytime. Unfortunately, this is a product that is added to your car at the time of purchase and once you sign your contract, you cannot cancel it. This is my third VW and I have had windshield protection, gap insurance, and an extended warranty all which can be cancelled at a prorated rate. Hence, why I believed the car salesman (Gilbert) when he said I could cancel at anytime. He explained to me today that he meant at the time of making the deal I could cancel the purchase. I think this location needs to make a better point of explaining that this a product added to your car and not a warranty. I love the quality of VW and the service is great but this game of semantics was quite misleading. Moving forward I will never purchase any additional service from VW. Might I add that I sent Gilbert a text about wanting to cancel the Xzilon and he did not reply. I called the finance department and was transferred over to him. His expression on the phone was very flat so clearly he was avoiding me. More

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I have to say this was the best experience i have ever had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure be had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure because that don't happen to much at other car dealerships. The manager was also unbelievably helpful with everything. Sam made the whole time there very relaxed, i could not say enough about my experience at Evanston Volkswagen. I would definitely refer them ro family and friends. Thank You Frank L. More

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I when in to check out VW and test drive, I left satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah at City Volkswagen Evanston. Albright I was hard to say goodbye to my old Nissan it was very well worth it, because I love my new Tiguan. All in all grate customer service. More

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