Gilbert Ansah | Page 3

I just purchased a vehicle from this location. Overall I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I was under the impression was a warranty because the car salesman told me if I decided I didn’t want it, I could cancel at anytime. Unfortunately, this is a product that is added to your car at the time of purchase and once you sign your contract, you cannot cancel it. This is my third VW and I have had windshield protection, gap insurance, and an extended warranty all which can be cancelled at a prorated rate. Hence, why I believed the car salesman (Gilbert) when he said I could cancel at anytime. He explained to me today that he meant at the time of making the deal I could cancel the purchase. I think this location needs to make a better point of explaining that this a product added to your car and not a warranty. I love the quality of VW and the service is great but this game of semantics was quite misleading. Moving forward I will never purchase any additional service from VW. Might I add that I sent Gilbert a text about wanting to cancel the Xzilon and he did not reply. I called the finance department and was transferred over to him. His expression on the phone was very flat so clearly he was avoiding me. More

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I have to say this was the best experience i have ever had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure be had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure because that don't happen to much at other car dealerships. The manager was also unbelievably helpful with everything. Sam made the whole time there very relaxed, i could not say enough about my experience at Evanston Volkswagen. I would definitely refer them ro family and friends. Thank You Frank L. More

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I when in to check out VW and test drive, I left satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah at City Volkswagen Evanston. Albright I was hard to say goodbye to my old Nissan it was very well worth it, because I love my new Tiguan. All in all grate customer service. More

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Gilbert was very helpful since the first communication we did via email. Once in the store, the process was smooth and easy, as well as trying the new car and making sure it fitted my requirement. Thank you did via email. Once in the store, the process was smooth and easy, as well as trying the new car and making sure it fitted my requirement. Thank you, Gilbert! More

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If you come to City Volkswagen of Evanston, without a doubt ask for Gilbert. He's knowledgable, fair, and a real pleasure to work with. Loved his proactiveness is keeping me in the loop and listening to doubt ask for Gilbert. He's knowledgable, fair, and a real pleasure to work with. Loved his proactiveness is keeping me in the loop and listening to my wants. 5 stars More

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I recently leased a VW Tiguan from City Volkswagen and had the pleasure of working with Gilbert! Gilbert is extremely professional and personable and displayed a high level of integrity throughout the had the pleasure of working with Gilbert! Gilbert is extremely professional and personable and displayed a high level of integrity throughout the process. I had a very positive experience and would highly recommend Gilbert and City WW! More

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Gilbert did an amazing job with us! Even though we did not end buying from them, because we found a better deals somewhere else, Gilbert was always very helpful and very professional, from the beginning t not end buying from them, because we found a better deals somewhere else, Gilbert was always very helpful and very professional, from the beginning to the end of our relationship. More

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Gilbert is amazing, he was professional and honest throughout the entire process. He showed me through several used and new models without any complains. Would definitely do business with him again in throughout the entire process. He showed me through several used and new models without any complains. Would definitely do business with him again in the future. Thanks Gilbert!!! More

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After waking into VW Dealership of Evanston their exceptional service was beyond my expectations. From the creating at the door the the level of knowledge and test driving different Vehicles years a exceptional service was beyond my expectations. From the creating at the door the the level of knowledge and test driving different Vehicles years and styles. It only made sense to purchase my. Vehicle with Gilbert. If your in search of a new, certified or used car and don’t want to feel like your being sold. Stop by and ask for Gilbert. More

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had a great experience, Gilbert was super helpful in getting the right car, that matches our criteria and has been very conscious of our time, given that going to a dealer shop can be long and unfruitfu getting the right car, that matches our criteria and has been very conscious of our time, given that going to a dealer shop can be long and unfruitful. Great customer service and communication all along the process. would strongly recommend them More

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