Gerald Acevedo | Page 2

Great place to do business. Honest. Treat us like family. Highly recommend Have been taken care of us for years Honest. Treat us like family. Highly recommend Have been taken care of us for years More

by Charles Williams Verified Customer Verified Customer

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There was a bit of a misunderstanding with my assigned service writer, however, the service manager, Gerald Acevedo, stepped in and resolved my service request in a very timely manner. He could not have p service writer, however, the service manager, Gerald Acevedo, stepped in and resolved my service request in a very timely manner. He could not have provided a better service experience. More

by GLANG2008 Verified Customer Verified Customer

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The place to do business with. Always friendly. Great communication. Parts staff and sales staff top notch also. Thank you Always friendly. Great communication. Parts staff and sales staff top notch also. Thank you More

by Charles Williams Verified Customer Verified Customer

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I've been a loyal customer here, but my recent experience was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication d was extremely disappointing. My car was in the shop for a long time for a full engine replacement under Ford’s extended warranty, and communication during that entire period was poor. I had to chase every update and even push to get the rental that my warranty already covered. Less than a month after finally getting the car back, it developed a severe transmission fluid leak and became almost undrivable. I was first told it was caused by “road debris,” but after more back‑and‑forth, the dealership repaired it at no cost. Even then, I couldn’t get a clear explanation of what actually happened or how it related to the previous repair. I’m glad the car is fixed now, but the lack of transparency, long repair time, and the amount of effort required just to get basic support, despite having Ford’s extended warranty, has really damaged my trust in this service department. More

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The service expected completion time was longer than I was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about a was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about an hour. I went to work and since I didn’t hear back by noon, I called and was told there were no updates as to when my car will be serviced and someone will call me. No call back so returned after work around 4pm and was told someone was just serving my car. Although I had an appointment, my car wasn’t serviced until I showed up that evening. That’s bad service. Someone should have called me with an update More

by kenneth.johnson00 Verified Customer Verified Customer

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Courteous and efficient service. Able to rely on the quality of the service personnel. This is the fifth car we have purchased and had serviced here Able to rely on the quality of the service personnel. This is the fifth car we have purchased and had serviced here More

by rhdjr1812 Verified Customer Verified Customer

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Worst service department 3 times for seat …. Made that point to Gerald It came back the same, so now a fourth time to hopefully get it right …. After almost 6 weeks in which time the truck w Made that point to Gerald It came back the same, so now a fourth time to hopefully get it right …. After almost 6 weeks in which time the truck went to battery saver mode Still waiting for Gerald to contact me “…. He’s also been in battery saver mode “ Bed cover not resolved but made progressively worse each attempt- warranty not billed I was charged to deviate from manufacturer specifications making the situation worse - bed cover needs resolution and I’m waiting contact from park ford but nothing F- And this is my conservative assessment going back years….. the past 1.5 years, parks service went from bad to worse More

by Disgruntled Verified Customer Verified Customer

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They were very efficient and courteous when fixing the damaged tint and scratchs on my new truck damaged tint and scratchs on my new truck More

by pjmg8r Verified Customer Verified Customer

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Honestly this was a very great dealership experience and i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic young man named Kyan that helped me. I really appreciate him and this dealership!!! More

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Service manager was exceptionally helpful in resolving issues but 3 hr wait for two new tires was way too long. Also appreciated receptionist in the charging area… issues but 3 hr wait for two new tires was way too long. Also appreciated receptionist in the charging area… More

by no27 Verified Customer Verified Customer

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