George Nassar

I love and trust Palm Springs Hyundai. Cindy is always very helpful and very easy to work with. She kept me informed every step of the way. My car has only gone to Hyundai for service s Cindy is always very helpful and very easy to work with. She kept me informed every step of the way. My car has only gone to Hyundai for service since I got it in 2018. More

by CARLJANKECH Verified Customer Verified Customer

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Everyone at the dealership is kind, professional, and helpful. Prices for simple maintenance just seem too high. It feels like the service coordinators are trained to sell as many services as they can. I helpful. Prices for simple maintenance just seem too high. It feels like the service coordinators are trained to sell as many services as they can. It is overwhelming trying to determine which preventative maintenance hard sell suggestions are honestly necessary and at what milage they’re truly necessary. More

by TREXDB Verified Customer Verified Customer

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Excellent service past 6 years we've lived in Coachella Valley. Looking forward to next 6 years Valley. Looking forward to next 6 years More

by DAVIDDOLIM Verified Customer Verified Customer

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The Service Department is great including George, Service Manager plus Josh and Cindy at the Tech desks. All very competent people who have treated me well and taken excellent care of my vehicle. Manager plus Josh and Cindy at the Tech desks. All very competent people who have treated me well and taken excellent care of my vehicle. More

by JOSEPH.SCARFI Verified Customer Verified Customer

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i was there 6 hours waiting for my brakes to be turned. its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there fo its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there for 5 1/2 hours and no one said anything to me. they didn't give me an update, they did ask if I needed anything or what they could do to make my waiting tolerable they simply ignored me until it was time for everyone to go home and they finally delivered my car out front... when I first got the car I complained about the cruise control system I called it a very poor design and I think they are teaching me a lesson now to keep my mouth shut and just drive the car till the lease is up... but breaks that needed to be machine after just a few months of use is a problem... but more than all that I feel they just don't care about the customer. There were a couple of people who at the very end of my ordeal who finally gave me some personal attention and I appreciate that... otherwise very poor poor customer service... sure hope their Mechanic cared more about the car than customer service cared about the customers... More

by RDSBCT Verified Customer Verified Customer

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PS Hyundai always delivers quality work at a fair price, and Eric always makes sure my car is well taken car of. and Eric always makes sure my car is well taken car of. More

by JLMYERS0 Verified Customer Verified Customer

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I brought my Tucson in for scheduled Maintannce . Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive in the seat. With his help and George, service manager , a needed repair happened. Thankyou More

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I’ll give credit where it’s due—Palm Springs Hyundai Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I sim Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I simply don’t trust the information I receive from them. I stay informed on my Hyundai Ioniq 5, and I keep running into the same issue: having to fight for obvious warranty repairs. There’s a clear pattern of minimizing or denying well-known problems. I’ve replaced my 12V battery four times. The latest failure—on a battery under two years old—was clearly tied to the widely known ICCU issue, yet I still had to pay out of pocket. Then the front radar sensor failed—another common issue. I was told it must have been caused by an accident that never happened in the 2.5 years I’ve owned the car. The radar failed randomly while driving to the grocery store. Not due to an accident. I had already brought the car in four times for faulty highway drive assist and was told every time that it had been inspected and nothing was wrong. Only after the radar completely failed—and after pushing back that I was never in an accident—was it replaced under warranty. Unsurprisingly, that fixed everything. Before that, I was instructed to file an insurance claim for damage that I had never caused, and turned out to not be anything related to the radar’s failure. That’s the real issue: why is it always a battle? Customers shouldn’t have to argue or prove they’re not lying just to get known issues covered. It feels like warranty work is avoided whenever possible in favor of pushing costs onto the customer. If I didn’t know this vehicle as well as I do, and I didn’t continue to argue with them, I have no doubt I would have paid thousands for repairs that were never my responsibility to begin with. More

by Nick Verified Customer Verified Customer

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Had a major ICCU problem they took care of in record time and kept me posted all along the way with a free loner car and kept me posted all along the way with a free loner car More

by JOEL73 Verified Customer Verified Customer

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Hyundai Palm Springs is just the best when it comes to servicing your used cars and also purchasing new cars. They are upfront about everything that needs to be done and so courteous and pleasant. This servicing your used cars and also purchasing new cars. They are upfront about everything that needs to be done and so courteous and pleasant. This is my third Hyundai purchase from them in 16 years. More

by TBCDAS Verified Customer Verified Customer

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