George DeVries

Main reason for my rating is my long relationship with Rick Van Pelt. His strong customer service orientation, his dedication and care for his clients, and his integrity all contribute to the rating. I've Rick Van Pelt. His strong customer service orientation, his dedication and care for his clients, and his integrity all contribute to the rating. I've been buying vehicles from first Toyota then Lexus from Rick for over 36 years. I have recommended numerous friends and relatives to seek out Lexus of Naperville and Rick for their needs. The reason is I can be assured they too will be well serviced with great customer care, integrity in the purchasing process and strong service in follow up. I also do all my service thru Lexus of Naperville having been supported by Rick and taken care of by Michael Pirelli. Like Rick in sales, Michael is similar in service. I Always ask for Michael to take care of my service appointments. More

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Lexus of Naperville always takes care of me regardless of whether I bring my car in for something routine or out if the ordinary.. whether I bring my car in for something routine or out if the ordinary.. More

by BERN_REED Verified Customer Verified Customer

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George Devries was very knowledgable and professional as he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking f he showed us the Lexus RX350. Joe Castillo was very cordial and professional as he took us through the paperwork. I would recommend anyone looking for a Lexus to come to Naperville Lexus More

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As usual this dealership continues to be very professional and takes care of all business. Never have had any issues after working with them for over 20 years. professional and takes care of all business. Never have had any issues after working with them for over 20 years. More

by jim.marsh Verified Customer Verified Customer

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after waiting 11 months for extra key not dealership fault. found information onAPP.lexus. corporate needs some work fault. found information onAPP.lexus. corporate needs some work More

by mhkauffman Verified Customer Verified Customer

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friendly informed staff with interest in the customers needs. Willing to work with the client to sort through options. and choices. needs. Willing to work with the client to sort through options. and choices. More

by jnavota Verified Customer Verified Customer

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Working with Eric was great. He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me He was thorough in his review of what was to be done. His kind and caring approach put me at ease…as cars and maintenance needs create angst for me. Lexus is fortunate to have him! More

by becalyn Verified Customer Verified Customer

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Friendly staff. Quick turn around. Good ambience of waiting room. Easy appointments. AP USA family friend Quick turn around. Good ambience of waiting room. Easy appointments. AP USA family friend More

by ADSUSAI Verified Customer Verified Customer

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It is truly at pleasure to have all my Lexus vehicles services at the Wolf dealership. They actually care about their customers. Always a friendly, competent and experienced team. services at the Wolf dealership. They actually care about their customers. Always a friendly, competent and experienced team. More

by eugene.hunziker Verified Customer Verified Customer

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I am a lifelong Toyota owner. I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota I’ve been driving Toyota’s exclusively since 1976. On Saturday, May 13, I went to Lexus of Naperville for my 11 AM appointment to drive a 2011 Toyota Avalon limited that I was hoping to purchase. I met with my salesman George. A very nice guy who made me feel comfortable and welcomed. He took a copy of my drivers license, and then I took the car on a long test drive. It drove great and overall I was very pleased with the car and wanted to purchase it. I had a few concerns that I wanted to discuss with the sales manager prior to purchase. The brakes seemed a little soft, the headlight lenses were very foggy, and the steering column seem to be slightly loose. I was hoping to get these issues addressed and then purchase the car. I explained my concerns to Mohammed, the used car manager, but he shut me down not even wanting to discuss any of the issues. He simply said that the car had been reconditioned and if any of those issues were a dealbreaker, there’s nothing you can do about it. Hard to imagine that a customer get treated that way especially at a Lexus dealership. Being smug and condescending is not the best avenue to pursue when you’re trying to get someone to purchase something from you. All Mohammed needed to do was to simply sit down and discuss the issues with me like a professional instead of being smug and condescending. He single-handedly drove me out of the dealership and killed the sale on this car. I fully intend to buy the car. I came with cash. I was ready to make a deal until I got shut down. Lexus of Naperville might be a great place to buy a new Lexus, but if you’re in the market for a used, car, you might do best to shop at another dealer. But if you find yourself shopping used cars at Lexus of Naperville, keep in mind, it’s buyer beware and do your best to definitely stay away dealing with Mohammad. More

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