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Gary Poarch
Gary Poarch at Audi Marin

Gary Poarch | Page 8

Service Advisor

Audi Marin

700 Francisco Blvd W
San Rafael, CA 94901

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4.8
88 Reviews
4.8

88 Reviews

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88 Reviews of Gary Poarch

September 13, 2023

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Employee Rating

Allows get top notch service from the team at Audi. Amy and Gary have always taken good care of my concerns. More

by BRWNSOO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica

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Nov 28, 2023

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Amy and Gary appreciate your kind words. Consistency in delivering top-notch service is our priority, and we're grateful for your trust in us to care for your concerns.

September 12, 2023

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Employee Rating

always friendly and informative! been going for there for 12 years. love my audis and working with them More

by koramakena15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor , Gene Frank, tyler!

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Nov 28, 2023

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for your loyalty over the past 12 years. We're pleased to have been a part of your Audi ownership journey. We look forward to continuing to provide you with friendly and informative service for many more years to come.

September 11, 2023

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Employee Rating

Amy was fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! More

by HAGGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Dhillon, Amy Stoica , Ivan Baez, Gene Frank, Asma Maaroufi, Brittany Myers, Ryan O'Sullivan, Danny Roque, Mohd Sammur, Can't recall the janitor's name, but he was Fantastic!, The person that took my keys on drop off was REALLY FANTASTIC!

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Nov 28, 2023

Audi Marin responded

Thank you for your enthusiastic feedback on Amy and the Audi Marin team. We value your suggestions and appreciate your honesty. We'll consider your thoughts on reviews and incentives as we strive to enhance our customer experience. Your satisfaction is paramount, and we'll continue to work towards earning your praise.

September 10, 2023

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Employee Rating

Gary and the team are always top notch in communicating and performing the service. Thanks. More

by JONATHAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2023

Audi Marin responded

Thank you for recognizing Gary and our team for their top-notch communication and service. We're dedicated to maintaining this standard, and your feedback reinforces our commitment to excellence.

September 10, 2023

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Employee Rating

They communicate very well, I felt the “service” for an electric car was pretty pricy. More

by JENNIFERSCHOENSTEIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica

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Nov 28, 2023

Audi Marin responded

We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.

September 09, 2023

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Employee Rating

Audi Marin did a great job on my last service visit. They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is More

by amclau500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2023

Audi Marin responded

Thank you for recognizing our efforts during your last service visit. We strive to accommodate our customers' needs and are pleased to have met your expectations. Your kind words motivate us to continue delivering exceptional service.

September 07, 2023

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Employee Rating

Excellent customer service! My service rep was OOO and Gary took care of me like a charm! Thank you Gary!!! More

by MEM1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2023

Audi Marin responded

Thank you for the kind review! Gary's dedication to providing exceptional customer service is commendable. We're pleased that he was able to take care of you, and we're grateful for your appreciation.

September 07, 2023

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Employee Rating

As always excellent results. Gary Poarch is always friendly and professional. Clear answers to questions. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2023

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that your experience with Gary Poarch was excellent, and we greatly appreciate your kind words about his friendliness and professionalism. Clear answers to questions are essential to our commitment to transparency.

September 04, 2023

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Employee Rating

I've serviced my vehicle here for years. Gary Poarch has always delivered excellent service. He is upfront and detailed with the work to be done and what to expect. More

by PSC222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 17, 2023

Audi Marin responded

Thank you for the wonderful review! We greatly appreciate your continued trust in us and your loyalty as a long-time customer. Gary Poarch's commitment to delivering excellent service and being transparent with the work is commendable.

September 03, 2023

Dealership Rating
Employee Rating

They are expensive, but did an excellent job. Said upper control bushings needed replacing. With some misgivings, okayed the work and what a difference. Handles like new with 106k mi. More

by FRPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 17, 2023

Audi Marin responded

Thank you for the wonderful review! While we understand concerns about cost, we're delighted that you found our service to be excellent. We aim to provide value for the quality of work, and it's fantastic to hear that the replacement of the upper control bushings made a noticeable difference in your vehicle's performance.

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