Garrett Lentz | Page 5

refused to look at previous repair (rear door does not open again) and was told to bring later. this requires an additional appointment, return to the dealer just so they can look at the issue and reorde open again) and was told to bring later. this requires an additional appointment, return to the dealer just so they can look at the issue and reorder a part, then return the vehicle for a 3rd time to repair the work. More

by lzepeda0 Verified Customer Verified Customer

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Friendly and most informative. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. Will always use them. Liked the salesmen to. They keep a good stock of autos and trucks. More

by PETTEWAY Verified Customer Verified Customer

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I love Heritage GMC. My first service experience was great & they got me in & out! My first service experience was great & they got me in & out! More

by Chanda Ponds Verified Customer Verified Customer

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It took a little longer than usual, but overall was good service. Thanks again. Shirley service. Thanks again. Shirley More

by grumpyseniors Verified Customer Verified Customer

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Comfortable waiting area and quick oil changes. Complimentary coffee and powerful wifi available while you wait. Complimentary coffee and powerful wifi available while you wait. More

by MikeM Verified Customer Verified Customer

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Patient and helpful through the whole process. I will definitely recommend him to friends and family. I will definitely recommend him to friends and family. More

by jasonrd1909 Verified Customer Verified Customer

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I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More

by MYTIA48 Verified Customer Verified Customer

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Great customer service from Shawn. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. I'm loving the new Envision. I will continue to give Heritage and Shawn my business. More

by lewisrichard1987 Verified Customer Verified Customer

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On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

by wesfajerson Verified Customer Verified Customer

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Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

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