Sam Macababbad

Service Manager - Poor Attitude, doesn’t value customers opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… opinion in regards to their automobile… Service Advisor - Enjoys making excuses for the Service Dept. attendance problems my last 3 service visits… The Service Dept problems become the customer problems… Dealership Manager - His employees reflect his attitude, from top to bottom… He intentionally insults the customer knowledge for repeated Service Dept. issues by stating my Denial was to old with to many miles, was the result of my brakes continuing to squeak from a total replacement of front & rear brake pads and rotors… I’ve come to expect my Denial to be in that Services Dept. shop for a minimum of 3-7 days for routine maintenance because of being short of help… More

by imartin57 Verified Customer Verified Customer

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Scheduled appointment online. When I arrived for service I was greeted and my truck was taken back for service in a timely manner. Thank you! When I arrived for service I was greeted and my truck was taken back for service in a timely manner. Thank you! More

by Brad Verified Customer Verified Customer

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They got me in and out do to my battery going bad and I was so worried it was something far more serious, they are always so helpful to me was so worried it was something far more serious, they are always so helpful to me More

by OKORTIZ Verified Customer Verified Customer

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Fast service. Friendly staff. Check engine light fixed in a timely manner at a reasonable cost. Friendly staff. Check engine light fixed in a timely manner at a reasonable cost. More

by Brad Verified Customer Verified Customer

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I love Heritage GMC. My first service experience was great & they got me in & out! My first service experience was great & they got me in & out! More

by Chanda Ponds Verified Customer Verified Customer

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Great service! !!! Oil change and tire rotation Done in a timely manner wil be back again!!!! !!! Oil change and tire rotation Done in a timely manner wil be back again!!!! More

by DRHOGUE Verified Customer Verified Customer

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After the storm-they were a mess--but still took my Terrain and took care of problem so I would have a vehicle. My service advisor Sam is great! And I appreciate Brad the service manager so much!--Th Terrain and took care of problem so I would have a vehicle. My service advisor Sam is great! And I appreciate Brad the service manager so much!--They both know I have purchased 4 vehicles here and been coming for years and take care of me! More

by TOOTHFAIRY121458 Verified Customer Verified Customer

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The first thing I will say, is they need a waiting room where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the tires. I made an appointment thinking it would make it go a little faster More

by richman1939 Verified Customer Verified Customer

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Great service at Heritage GMC Buick. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. Thank you!! More

by robinmlandrum Verified Customer Verified Customer

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Took wayyyyyy too long, service could have been a lot better. We were dealt with several delays. better. We were dealt with several delays. More

by CEVA1234 Verified Customer Verified Customer

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