Frisco Nhek

The whole experience has been a whirlwind of an experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pu experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities. More

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Frisco Nhek was my salesman and he was the most polite, high integrity and patient individual I've ever dealt with when purchasing an automobile. His kind don't come around very often. He should be commend high integrity and patient individual I've ever dealt with when purchasing an automobile. His kind don't come around very often. He should be commended and rewarded for the level of service he provides. More

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Very friendly, the salesman I had Frisco, was awesome, we struck a deal pretty quickly struck a deal pretty quickly More

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I want to say that my experience with Scott Clark’s Toyota was a great experience mainly due to Frisco, my sales person. Frisco made, what turned out to be my best experience purchasing a new vehicle. Toyota was a great experience mainly due to Frisco, my sales person. Frisco made, what turned out to be my best experience purchasing a new vehicle. Due to my experience with Frisco and your staff I will definitely refer friends and family to Scott Clark’s Toyota. More

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First of all I drove 90 minutes to the dealership to see a specific car I’d spoken to the dealership about the day before and had an appointment to see. When I got there was told the car had been sold. So t a specific car I’d spoken to the dealership about the day before and had an appointment to see. When I got there was told the car had been sold. So that’s a pretty bad way to do business. They gave me what I consider a decent deal on another car. More

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We shopped around for 6 mos—not impressed with one dealership then called Scott Clark and Frisco Nyet answered the phone and we realized we were in good hands. dealership then called Scott Clark and Frisco Nyet answered the phone and we realized we were in good hands. More

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My experience at Scott Clark Toyota exceeded all expectations, thanks to the exceptional quality of care and hospitality extended by the entire team. The facility itself is a testament to modernity, expectations, thanks to the exceptional quality of care and hospitality extended by the entire team. The facility itself is a testament to modernity, cleanliness, and comfort, providing a welcoming environment for customers. From the moment I stepped in, the staff demonstrated unwavering support, warmth, and politeness. Every interaction felt like a positive and genuine connection. It was evident that everyone I engaged with truly loved what they did, creating an atmosphere that resonated with enthusiasm and passion. The level of professionalism and friendliness exhibited by the staff at Scott Clark Toyota sets a remarkable standard in customer service. If you're seeking not only a quality dealership but an experience defined by care, hospitality, and a genuinely welcoming environment, Scott Clark Toyota is the place to go. More

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