Brian Young

Salesman very nice - why I decided to buy car. Finance and management horrendous. Was told one thing and they did not follow thru. During our “signing for car”. His manager came in and told him Finance and management horrendous. Was told one thing and they did not follow thru. During our “signing for car”. His manager came in and told him he was taking too long. Would need to come in on Sunday his day off. Have no idea how or who I’m making my first payment to. Finance won’t contact me back. Basically after he was yelled at kicked us out of the room. I normally get a new car every 3 years. Have never been treated like that. More

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Very professional least haggling of them all. Alex,Tatiana and Jonathan were all great throughout the process! Dealership is a machine! Alex,Tatiana and Jonathan were all great throughout the process! Dealership is a machine! More

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I was referred to Scott Clark by a long time friend who bought his first vehicle their over 30 years ago and another one this year. He reached out to Bryan Young for me and I was very well cared for. I got bought his first vehicle their over 30 years ago and another one this year. He reached out to Bryan Young for me and I was very well cared for. I got exactly what I wanted at the price that I wanted. The customer service was excellent from Sales to Finance! More

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Fantastic customer service and professional demeanor. The showroom was clean and employees were all friendly The showroom was clean and employees were all friendly More

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BUYER BEWARE! !!! If I could give zero stars I would. First they told me I had to use their transport company, but failed to mention that that company was owned by !!! If I could give zero stars I would. First they told me I had to use their transport company, but failed to mention that that company was owned by the sales managers' wife. Next it took a week of phone calls to the dealership to get wire instructions. I had to threaten to cancel the deal before they sent them to me. Then the finance guy tried telling me I had to pay a higher than agreed to interest rate, when questioned he said it was only for "well qualified buyers". (I have a credit score of 844 and was putting more than half down.) He then tried telling me it was because I live in a different location even though Toyota.com says buyer location doesn't matter. Paperwork was finally sent to a notary, but the contract was wrong. The rate, term and payment were not the agreed amounts. Had to wait for another correction. They suggested I sign the delivered contract and let them amend it after the fact. I obviously declined. Vehicle finally arrived this morning with 136 more miles than the signed paperwork stated it had, and without any of the necessarydocuments that.show I actually own this car. Nothing about this dealership or the deal was pleasant except for my salesman Chris. He is the only reason I didn't walk away from the deal. I would definitely buy from him again, but not from this joke of a dealership. Their biggest concern at the end was "Are you going to leave us a bad review". I did get $500 back from them, but at this point it feels like a slap in the face. More

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The whole experience has been a whirlwind of an experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pu experience. We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities. More

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Dealer ship was clean everybody was helpful. No stress sale man and sales manager was great No stress sale man and sales manager was great More

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Adonis and the whole team really worked their magic. We truly didnt expect to walk out with a car. They all put so much work and effort, im truly grateful. Ill be referring everyone to Adonis and the te We truly didnt expect to walk out with a car. They all put so much work and effort, im truly grateful. Ill be referring everyone to Adonis and the team. Thank you!! More

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I had an amazing experience in this dealership everything went perfectly well. The place is clean and the staff are nice and friendly. went perfectly well. The place is clean and the staff are nice and friendly. More

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My experience with James Perkins, William Young and Brian Young and Steve Garcia was much more than I expected! First class salesmen working together! Thank you for finding the case I wanted and I love it! Young and Steve Garcia was much more than I expected! First class salesmen working together! Thank you for finding the case I wanted and I love it! More

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