Frank Mancini | Page 22

East Hartford Chevrolet responded

We're thrilled to hear that you had a great experience with us at East Hartford Chevy! Providing excellent service and attention to detail is always our top priority. We're also glad that you found our inventory of new vehicles to be larger and better than before. Your satisfaction means a lot to us, and we're committed to maintaining the highest standards. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

East Hartford Chevrolet responded

We apologize for any inconvenience or frustration you experienced regarding the services rendered during your recent visits. It's disheartening to hear that you felt uncertain about whether the services you paid for were completed to your satisfaction. Rest assured, we take these matters seriously and strive to ensure that all services are performed accurately and transparently. Regarding the issue of being charged for a service that wasn't rendered, we sincerely apologize for this oversight. This is certainly not the level of service we aim to provide, and we are committed to rectifying the situation promptly. Your feedback has been shared with our service department, and we will take immediate steps to address any discrepancies and improve our processes to prevent such occurrences in the future. We understand your disappointment with the response from our service department and business office. Please know that we are actively investigating your concerns and will make every effort to address them promptly and effectively. We value your feedback as it helps us identify areas for improvement and ensures that we continue to deliver the highest quality service to our customers. We regret that your recent experiences have led you to reconsider servicing your vehicle with us or purchasing a new Chevy Traverse from East Hartford Chevrolet. We would welcome the opportunity to discuss your concerns further and work towards resolving any outstanding issues. Please feel free to reach out to us directly so that we can assist you in any way possible. Thank you for bringing these matters to our attention, and we apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we remain committed to earning back your trust and confidence in East Hartford Chevrolet.

PAG4812@GMAIL.COM responded

William ( Bill) was very kind and helpful. He explained what needed to be done to my vehicle and approximately how long it would take to do.

East Hartford Chevrolet responded

Thank you for your positive review! We're thrilled to hear that you found our advice helpful and our staff friendly. At our dealership, we strive to provide expert guidance to ensure our customers make informed decisions about their vehicles. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

East Hartford Chevrolet responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've noticed a positive change in both attitude and atmosphere since the change in ownership. Creating a welcoming and enjoyable environment for our customers is always a top priority for us, and we're delighted that you're happy with the improvements. We look forward to continuing to serve you and providing you with even better experiences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

East Hartford Chevrolet responded

We are thrilled to hear about your positive experience with us! At our repair facility, we strive to create a welcoming and supportive environment for all our customers. Treating each individual with care and respect is at the core of our values, and we're delighted that you felt like part of the family during your visit. We're looking forward to welcoming you back for any future repair needs you may have. Thank you for choosing us as your trusted repair facility!