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Charles Brocuglio
Charles Brocuglio at East Hartford Chevrolet

Charles Brocuglio

Service Advisor

East Hartford Chevrolet

585 Connecticut Boulevard
East Hartford, CT 06108

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4.7
153 Reviews
4.7

153 Reviews

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153 Reviews of Charles Brocuglio

April 14, 2026

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Employee Rating

Chuck was so sweet to me! In fact, everyone there was so kind. Very thorough service! More

by DLF1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Montez

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Apr 14, 2026

East Hartford Chevrolet responded

Thank you for the five star review. We’re glad our staff was so kind during your visit and that your Chevrolet received such thorough service. We appreciate you sharing your experience and look forward to assisting you again.

April 07, 2026

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Employee Rating

Chuck is always prepared, for my service requirements and he is knowledgeable about my cars. Everyone is extremely patient polite and ready for my service needs. Great job! More

by Bilger0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

East Hartford Chevrolet responded

Thank you for highlighting how Charles and our team were prepared and knowledgeable in caring for your Chevrolet Colorado. We’re glad the patience and politeness of everyone made your visit a positive one.

March 11, 2026

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Employee Rating

Great Service , was able to get in and have an oil change with no appointment. More

by nwheeler1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Mancini, Jessica Montez

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Mar 11, 2026

East Hartford Chevrolet responded

We appreciate the five-star rating. We’re glad we could fit in your Jeep Compass for an oil change without an appointment. Feel free to stop by next time your vehicle needs service.

March 10, 2026

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Employee Rating

I always feel comfortable going to this dealership. Jessica makes the environment very inviting and the process easy. More

by MARIE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Mancini, Jessica Montez

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Mar 10, 2026

East Hartford Chevrolet responded

We’re glad to hear that Jessica and our team made you feel comfortable and kept your Chevrolet Traverse service straightforward. Thank you for the five-star review and for trusting us with your vehicle.

March 08, 2026

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Employee Rating

Nice and easy. Not complicated Amazing experience and. NO long wait Amazing staff always come here to get my Camaro services More

by calabre
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

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Mar 08, 2026

East Hartford Chevrolet responded

It’s great to know your Chevrolet Camaro service was straightforward and finished without a long wait. Charles and our staff appreciate your ongoing trust. We look forward to helping keep your Camaro in great shape again soon.

March 06, 2026

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Employee Rating

Great service and all employees are personable. Quick service and also offered me transport to and from work! More

by GIBSONRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Mancini, Jessica Montez

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Mar 06, 2026

East Hartford Chevrolet responded

Thank you for highlighting how personable our staff was during your visit. We’re glad we could complete your GMC Sierra 1500 service promptly and arrange transportation that fit your work schedule. We look forward to assisting you again.

February 25, 2026

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Employee Rating

I don’t trust them because unauthorized charges which is I didn’t authorized they don’t know how to talk with peoples More

by Mohawais786
Recommend Dealer
No

Other Employees Tagged: Frank Mancini, Jessica Montez

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Mar 01, 2026

East Hartford Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please reach out to Chris Salvador at chriss@easthartfordchevy.com. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Mar 01, 2026

East Hartford Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please reach out to Chris Salvador at chriss@easthartfordchevy.com. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 20, 2026

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Employee Rating

Parts and Service departments were as bad as I have ever dealt with. Rude, unhelpful, inconvenient methods, unapologetic. More

by Billh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Mancini, Jessica Montez

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Feb 23, 2026

East Hartford Chevrolet responded

Thank you, Bill, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send Chris Salvador at chriss@easthartfordchevy.com a message, so that he can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 23, 2026

East Hartford Chevrolet responded

Thank you, Bill, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send Chris Salvador at chriss@easthartfordchevy.com a message, so that he can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 12, 2026

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Employee Rating

Great experience, all issues addressed Brought the car in for 75k service most of the services were completed except the front brakes which I agreed to have replaced. Car runs great now.. great job. More

by DAVID_LATHAM
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

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Feb 12, 2026

East Hartford Chevrolet responded

Thank you for sharing your experience with your Chevrolet Trax. We’re glad we could complete the 75,000-mile service and replace your front brakes as agreed. It’s great to hear your Trax is running smoothly. Let us know if there’s anything else we can assist you with.

February 09, 2026

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Employee Rating

Professional, experienced, friendly the wait was not long. Experience was good Knowledgeable. The wait time and experience was good. More

by Bibsie_angie
Recommend Dealer
Yes

Other Employees Tagged: Charles Brocuglio

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Feb 09, 2026

East Hartford Chevrolet responded

We appreciate you recognizing the friendly and skilled support from our Chevrolet service team and that your visit was handled swiftly. Charles will be pleased to hear your feedback. Thank you for the five-star review.

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