Frank DaSilva

Great service. Easy to schedule appointment. Sent me videos and update of my vehicle while being repaired. Very friendly staff. Easy to schedule appointment. Sent me videos and update of my vehicle while being repaired. Very friendly staff. More

by allen.j.nowell Verified Customer Verified Customer

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Appointments super easy to schedule online. I was greeted by Frank immediately and he could not have been nicer or more accommodating. He helped get my vehicle serviced promptly and kept me u I was greeted by Frank immediately and he could not have been nicer or more accommodating. He helped get my vehicle serviced promptly and kept me updated along the way. Had a great experience with Frank and VW of Medford! More

by kellie.olsen001 Verified Customer Verified Customer

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I have been having my car serviced yearly with this dealership for 6 years already, and I always have a positive experience there. The guys in the service centre are so nice and so friendly. I truly be dealership for 6 years already, and I always have a positive experience there. The guys in the service centre are so nice and so friendly. I truly believe that they are looking out for my best interests and not trying to take advantage of me (I am not being the most auto savvy person). I am going to buy another VW after my Jetta dies because I know I will be in good hands. Thanks Dan, Frank & team! More

by tgranner Verified Customer Verified Customer

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I was impressed with the service. I had asked them to check for a rattling sound coming from the rear. They sent a video showing the problem and called me to explain and let me know t I had asked them to check for a rattling sound coming from the rear. They sent a video showing the problem and called me to explain and let me know the cost. I appreciated that. More

by MARIE.LEE216 Verified Customer Verified Customer

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Received excellent customer service from Dan Swartz that went above and beyond to make sure that I had alternative transportation when it became clear that my car would not be done on time. Thanks, Dan! went above and beyond to make sure that I had alternative transportation when it became clear that my car would not be done on time. Thanks, Dan! More

by JMOURINE Verified Customer Verified Customer

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Great dealership that is personable and efficient. I was in and out in under 2 hours and I was surprised my service was free and included a car wash. I was in and out in under 2 hours and I was surprised my service was free and included a car wash. More

by Kami Verified Customer Verified Customer

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Great service with excellent updating process via text including videos. Unexpected findings were communicated and resolved quickly. Thanks, Al! including videos. Unexpected findings were communicated and resolved quickly. Thanks, Al! More

by harbahboy Verified Customer Verified Customer

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The person who assisted me, Frank, was very helpful! He also pointed to me that I had some credit that could be used for some of the service needs. This did not only mean I saved money but it also mad He also pointed to me that I had some credit that could be used for some of the service needs. This did not only mean I saved money but it also made me trust Frank and the dealership, and now I will be coming back for future needs (as needed). Thank you More

by aapostolidis00 Verified Customer Verified Customer

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My Jetta ran a P2014 code turning on the check engine light. After some research, I found I could live with the light on or have the intake manifold replaced. I shopped the manifold replacement to severa light. After some research, I found I could live with the light on or have the intake manifold replaced. I shopped the manifold replacement to several repair places with varied estimates and confidence they would be able to do the job properly. Frank informed me that manifold was still under warranty and I should have the intake valves blasted clean since the access would be perfect. They provided me with a video before and after the cleaning service. A very positive outcome. More

by GPDEFORGE Verified Customer Verified Customer

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Great service! I have purchased several cars from this dealership and worked exclusively with Greg Cohen. He is the best. I have purchased several cars from this dealership and worked exclusively with Greg Cohen. He is the best. More

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