Frank Cordova | Page 15

Very helpful staff. Found what I was looking for and had me in it the next day. Found what I was looking for and had me in it the next day. More

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I came on Saturday and i was interested in one car, I was dealing with a very nice sales consultant (Frank) and I was telling him I will come back Monday, Karl interfered and threatened me if I left and I ca dealing with a very nice sales consultant (Frank) and I was telling him I will come back Monday, Karl interfered and threatened me if I left and I came back on Monday the price will rise extra 500 $ I told him you will not lose a sale for 500$ he said yes we will , I came back on Monday I did a test drive and I wasn't comfortable with buying the vehicle , he interfered again in my conversation with Frank again and he started saying things like do you like the car or not you are confusing me , and then he asked me do you want to buy the car I said no , he then said there is nothing to discuss then , I was surprised by his action so I didn't want to bother and I left , Karl is the sales manager you should tempt a potential buyer into buying , not acting rude and making customers loose interest I am surprised how he is the sale manager More

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The good, then the bad. .. The financing department was wonderful! Paige Nicolao was extremely helpful, friendly and very well prepared. She handled our questions and concer .. The financing department was wonderful! Paige Nicolao was extremely helpful, friendly and very well prepared. She handled our questions and concerns with a warm and professional manner and made sure we were taken care of and happy with everything. She was the only person in the dealer to provide their card. Unprofessional customer service from sales! I spoke with Brenton on a Thursday (and again on Friday) to schedule a test drive at the dealership for a specific car, and to make sure the car was available. When we arrived at the dealership Saturday morning (an hour drive away) he informed me the car was at the auto body shop so we couldn't see or test drive it (was at the shop since Thursday so he never verified the car before, during or after we scheduled the appointment). He didn't have the title information on hand and seemed very unprepared for the meeting. He got up from his desk and walked away several times without saying anything, or letting us know he'd be back. At one point he began assisting another walk-in customer and left without saying anything. After completing the sale, he confirmed he would call us before 10 AM the following Monday to arrange to pick up the vehicle. He didn't call us and we had to call twice before he let us know the car would not be ready for pickup until that evening. We were extremely unhappy with his unprofessional actions, poor communication and rude customer service - we almost cancelled the sale because of him. Service omissions... after the sale, I got a text message from the dealership asking if I had any questions; I responded back requesting service information and never got an answer. Days later, an email arrived stating I "chose not to have recommended services performed on my vehicle" at the time of the sale and that I should contact the service dept because service was needed --- I was never told about the services when we bought the vehicle. IN FACT, we specifically asked if oil change and routine tests had been done and were told all tests and evaluations had been completed. More

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Edit: Steve is a class act. He reached out to me, heard me out, kept his word and made it right. Based on my follow-up with Steve I'm hoping my experience was a one off and they He reached out to me, heard me out, kept his word and made it right. Based on my follow-up with Steve I'm hoping my experience was a one off and they will amend their practices going forward. I'd give them another chance because of Steve and Frank. Management displays unwillingness to logistically help the customer, home delivery is a false promise, and the general lack of trust is immense. Guaranteed bank checks are not accepted here without a litany of hoops, both because they don’t trust you and because they’d rather you finance in house to bump their profit. They lost my title paperwork and had nightmares with them trying to find it, when I tried to communicate with the dealer that they fudged my paperwork they hung up on me and would not correct their mistake. Didn’t get a title (on a car that wasn’t financed with them) for 6 months. Frank is the efficient, knowledgeable and friendly go-to guy. That’s all they have to offer. Karl in management is the root cause of this poor experience. More

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Great service and easy team to work with. They worked with me and helped me get a car when I was in need. They worked with me and helped me get a car when I was in need. More

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Frank was great! Nissan customer service after the sale has ruined my new car purchase experience! I will never set for in this dealership again, including to get the Nissan customer service after the sale has ruined my new car purchase experience! I will never set for in this dealership again, including to get the 2 free oil changes! More

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Excelente servicio habla español nos alluda con la información necesaria es muy amable me ayudó mucho para poder comprar mi carro y información necesaria es muy amable me ayudó mucho para poder comprar mi carro y More

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Service manager down grades women and talks to them like they are totally stupid. Bought multiple cars from them but will not buy another from them. Also beware of the used cars, look closely, multiple cars they are totally stupid. Bought multiple cars from them but will not buy another from them. Also beware of the used cars, look closely, multiple cars there have issues More

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Great experience. Walked in, asked for the truck and price, got what i asked for. Great service. No pressure. Will buy from again. Walked in, asked for the truck and price, got what i asked for. Great service. No pressure. Will buy from again. More

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Everyone was friendly and helpful. Frank and Paige were awesome— they explained everything step by step and were able to get me into a new car with no problems! Frank and Paige were awesome— they explained everything step by step and were able to get me into a new car with no problems! More

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