Fidel Alcaide
Fidel Alcaide at City Volkswagen of Evanston

Fidel Alcaide

Service Technician

City Volkswagen of Evanston

1033 Chicago Ave
Evanston, IL 60202

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5 Reviews
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5 Reviews

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5 Reviews of Fidel Alcaide

June 13, 2025

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Employee Rating

excellent service. provide expert advice that helps in decision-making. Thank you Narcis,thank Volkswagen. More

by Hukic Salih
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Narcis Agic

Jun 13, 2025

City Volkswagen of Evanston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta General Manager slotta@cityautogroup.com

April 18, 2024

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Employee Rating

Every member of the team as a collective was a great presence to be around. More

by iringgolddabell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Espino, Eddie Ganoza, Jason Goodnight, Bill Dolan, Matthew Mikhail , Julian Diaz, BORIS NIKOLOV, Erick Schneuker, JENNIFER STEWART

Apr 18, 2024

City Volkswagen of Evanston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing City Volkswagen of Evanston. Sam Lotta - slotta@cityautogroup.com

October 02, 2023

Dealership Rating
Employee Rating

This dealership is amazing and Ricky was a phenomenal support. This is my second time doing business with Ricky and Dennis. This dealership is amazing! Highly recommend them- their integrity and ability More

by Taniabella1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Espino, Marek Debski, Alex Paszkowski, Bill Dolan , Jaime Ayala, Melissa De La Rosa, Dennis Tomsa

March 26, 2023

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Employee Rating

I had a great experience with great customer service. Everyone was very helpful and made the process very easy. More

by CYOUKHANNA1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2023

City Volkswagen of Evanston responded

Thank you so much for the 5-star rating and thoughtful review! We are very proud to provide customers like you with the great experience you deserve. We hope you will give us another opportunity to serve you in the future.

May 27, 2021

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Employee Rating

Ricky and the team at this Volkswagen dealership were so easy to work with: patient, trustworthy, and just seemed to be overall good people. We were able to test drive the car as long as we wanted, given ti More

by GeoPhil
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Espino , Mark Benne, John Paul Scala

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