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Felipe Alfaro

Overview Reviews (655) Inventory (265)

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Felipe Alfaro

Felipe Alfaro | Page 6

Service Director

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.6

655 Reviews

Overview Reviews (655) Inventory (265)

Dealership Experience

15 yrs, 5 mos

Industry Experience

29 yrs

Languages Spoken

English

Spanish

4.6

655 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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655 Reviews of Felipe Alfaro

June 21, 2025

Dealership Rating

Employee Rating

I always take my cars to this shop. I have never had a problem with them. They always communicate with you and my car is done on time. I have never had a problem with them. They always communicate with you and my car is done on time. More

by isabel.j.miranda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carolina Wetzel, Owen Suarez

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Jun 21, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Isabel! We appreciate your loyalty to Advantage Chevrolet of Hodgkins and are thrilled to hear that you consistently have a positive experience with us. Timely communication and service are important to us, and it's great to know we're meeting those expectations for you. We look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 19, 2025

Dealership Rating

Employee Rating

The effort shown to help solve my problem was outstanding. Very customer friendly and professional! outstanding. Very customer friendly and professional! More

by adrianthomas0901

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Patryk Wyrazik

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Jun 19, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback, Adrian! I'm thrilled to hear that our team at Advantage Chevrolet of Hodgkins provided you with outstanding service and professionalism in solving your problem. We appreciate your support and look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 18, 2025

Dealership Rating

Employee Rating

Always satisfied with serving and parts Work is done promptly and work done right the first time promptly and work done right the first time More

by Mars8906

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Krystal Roberts, Mike Armstrong, Dennis Reily, Julia Harskey, George Cecala, Kenneth Toms, Steve Cunningham, Owen Suarez

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Jun 18, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback! I appreciate your trust in Advantage Chevrolet of Hodgkins for your service and parts needs. It's great to hear that you are always satisfied with the prompt and quality work we provide. We look forward to welcoming you back again soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 16, 2025

Dealership Rating

Employee Rating

Excellent service. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. Service team excellent to speak with sales people acknowledge their presence took very good care of us while we were there. More

by brendamiller9733

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Julia Harskey, Bob Bocchiere, Frank Rocha, George Cecala, Steve Cunningham, Tim Neighbors, Brian Brennan, Olga Meza

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Jun 16, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review, Brenda! I truly appreciate your kind words about our service team and sales staff at Advantage Chevrolet of Hodgkins. It's great to hear that you felt well taken care of during your visit. We look forward to seeing you again soon! Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403

June 14, 2025

Dealership Rating

Employee Rating

Ms. Salcido was a good service advisor. However, I was sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me sent the wrong diagnostic pictures from another customer, I didn’t realize that it was not mine so I sent Ms. Salcido and email 2x so she can send me the diagnostic images of my car. I called but up to this time, she hasn’t responded to my email. Felipe the manager also sent me a text and was hoping to hear from him, nonetheless he also did not respond so he can at least check why my email or concern was not responded to but he didn’t. The mechanic also did not communicate to Ms. Emily ( accdg to her) that my wiper blade was not ordered, I kept waiting and was told by Emily that it has to be ordered from which I have been waiting for a long time and was told that it will only take a few minutes and my car will be done. After that, the wrong size of the wiper blade was delivered so they have to reorder again. The second one when they have to reorder the wiper blade, it was already the right size. It didn’t take the mechanic a long time and it was placed at a short period of time. Otherwise, I can say Ms Emily was nice and she communicated with me about the delay. It was just about the email and the office call that she didn’t respond. I hope the manager Felipe is also sensitive to the customer’s concern so he can make a service recovery. Still waiting for the response this time More

by madylene7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Salcido

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Jun 14, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. We appreciate your detailed account of your experience with Advantage Chevrolet of Hodgkins. I'm glad to hear that Ms. Emily provided you with good communication, but I understand your concerns regarding the delays and lack of responses regarding your diagnostic images and wiper blade order. We strive to provide timely and effective communication, and your experience does not meet those standards. Please feel free to reach out to us directly so we can address your concerns and ensure you receive the support you need as soon as possible. Your satisfaction is important to us, and we are here to help. Thank you for choosing Advantage Chevrolet of Hodgkins, and we look forward to resolving this matter for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 09, 2025

Dealership Rating

Employee Rating

Did great work and fast for oil change will come back . . very professional and 100% recommended . very professional and 100% recommended More

by dleanos11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carolina Wetzel, Paula Sikirica

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Jun 09, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience with your oil change at Advantage Chevrolet of Hodgkins. Your recommendation means a lot to us, and we look forward to welcoming you back soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 01, 2025

Dealership Rating

Employee Rating

Carolina helped me get a great deal on a new set of tires for my suburban. She is always very friendly and professional. for my suburban. She is always very friendly and professional. More

by selively

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carolina Wetzel

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Jun 01, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that Carolina was able to help you find a great deal on tires for your Suburban. At Advantage Chevrolet of Hodgkins, we pride ourselves on our friendly and professional service. We look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 26, 2025

Dealership Rating

Employee Rating

Amazing, Awesome, Friendly, knowledgeable, Great Service, Clean, Latest Technology equipment, Nice Location, Great Staff And Leadership! Clean, Latest Technology equipment, Nice Location, Great Staff And Leadership! More

by STEVENE29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Krystal Roberts, Bob Bocchiere, Dan Bednarz, Sergio Andrade, Owen Suarez

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May 26, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your glowing review, Steven! I'm thrilled to hear that you had such a positive experience at Advantage Chevrolet of Hodgkins. It's wonderful to know that you found our team to be friendly and knowledgeable, and that you appreciated our clean facilities and the latest technology. We truly value your feedback and hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 24, 2025

Dealership Rating

Employee Rating

Great service and very professional personnel. I would highly recommend Advantage Chevrolet to my friends and family.. I would highly recommend Advantage Chevrolet to my friends and family.. More

by E_KEYES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Krystal Roberts, Bob Bocchiere, Brian Brennan

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May 24, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We truly appreciate your recommendation and are delighted to hear that you received great service from our professional team at Advantage Chevrolet of Hodgkins. We look forward to welcoming you, your friends, and your family in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

May 23, 2025

Dealership Rating

Employee Rating

The staff is great and very helpful and the facility is very clean. I was very satisfied with my experience. very clean. I was very satisfied with my experience. More

by kcdarthvader

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carolina Wetzel , Jocelyn Keys

Report | Print

May 24, 2025 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Advantage Chevrolet of Hodgkins to be helpful and that you appreciated the cleanliness of our facility. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, Mo Muhsen General Manager mmuhsen@advantagedealer.net 708-215-2403

May 24, 2025 -

kcdarthvader responded

I do have a request or concern. Why didn’t GM allow access to CarPlay or at least some of the more popular Apps like Uber and Uber Eats, Lyft, DoorDash. Any chance you could request an update allowing these apps. I’ve already submitted that request but coming from you I think would help.

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