Eric Kudas | Page 2

Perrysburg Auto Mall responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that Eric and our team went above and beyond to make your visit smooth, comfortable, and stress-free. From ensuring your Audi was ready to go to helping you secure the EV tax credit, we’re glad we could make everything work out for you. We truly appreciate the recommendation and look forward to welcoming you back whenever you’re in the area! Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice Best Dealership

Perrysburg Auto Mall responded

Thank you so much for your kind words! We couldn’t agree more—great customer service is the foundation of everything we do. We’re so glad Brian Kevin Eric and Matt made you feel cared for and confident throughout the process. Your trust means a lot to us, and we’re always here whenever you need us. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

Perrysburg Auto Mall responded

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

Thank you so much for your continued support and loyalty since 2006! We're honored to have earned your trust over the years, and it's always a pleasure to serve you. Your satisfaction means everything to us, and we look forward to many more years of providing you with the same great service! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cronin Buick GMC of Perrysburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Perrysburg Auto Mall responded

Thank you for your feedback! We’re glad to hear that your oil changes and tire rotations have consistently met your expectations—that means a lot to us. We’re always striving for 5-star service, so if there’s ever anything more we can do to improve your experience, please don’t hesitate to let us know. We truly appreciate your business and look forward to serving you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

Thank you so much for the kind words! We're proud to have a team like Deb, Eric, and Ron S. delivering excellent service from start to finish. It's great to hear that you've had a consistently reliable experience, both during your truck purchase and with ongoing service and parts. We truly appreciate your continued trust in Perrysburg Automall! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Perrysburg Auto Mall responded

We appreciate your positive review of your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!