Emmit Ruffin

The experience started out ok, but the service took much longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it (along with a battery terminal cleaning). The car is new, purchased last November, and has a maintenance package so all of that seemed strange to me. That a car so new would need those things and also that I should be charged for them. After getting home I realized I probably shouldn’t have been charged for the alignment even though it’s not covered in the maintenance package but since the car is less than a year old and under 10k miles. I researched and found out that is the case. I reached out to the dealership since and worked with the service manager to get it corrected and 3 weeks later I still do not have my refund, what I do have is a lot of excuses as to why it’s not been refunded back to my card yet. Whole experience has left a sour taste in my mouth and made me feel the team there cannot be trusted. I’ll be taking my car to a different dealership for service moving forward. More

by Lobocolon Verified Customer Verified Customer

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This is my number one dealer in Orlando fl that’s been working on my car for years with the best service .Thanks Greenway Kia Orlando working on my car for years with the best service .Thanks Greenway Kia Orlando More

by EDVAZ40 Verified Customer Verified Customer

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