Ellen Mason
Ellen Mason at Coastal Kia

Ellen Mason

Switchboard Ambassador

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Ellen Mason

November 28, 2025

Dealership Rating
Employee Rating

I always trust all of my car maintenance with this dealership. Bob Tomolin is my go to person. He is genuine, knowledgable, and I never feel like he cuts corners. I recently had to leave my vehicle at More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2025

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our Service Consultant Bob Tomlin. Thank you for trusting Coastal Kia with your automotive service needs. Your service testimonial is greatly appreciated. Please do not hesitate to reach out if you need us.

January 10, 2025

Dealership Rating
Employee Rating

When I called to schedule my appointment the person who answered the phone and answered the phone for me in the scheduling department department was very rude. For no reason More

by JADLALUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paula Zimmer, Ronda Richter , Marquita Best

Jan 13, 2025

Coastal Kia responded

Our records show you scheduled an appointment with Gary Nelson in the service department. Is that correct? You tagged several of our accounting personnel who you would not have spoken to. We are here to help. Please call our Service Director John Wigger at 910-798-4716 to discuss your appointment scheduling experience. We are here to help and look forward to your call. Thank you!

September 14, 2024

Dealership Rating
Employee Rating

Very honest and thorough salesperson. A pleasure to deal with him. Can certainly recommend Cody. More

by njcanuck303
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Hamilton, Jan Ramos , Chris Castro

Sep 16, 2024

Coastal Kia responded

Congratulations! We sincerely appreciate the five star review and compliments for our Product Specialist Cody Hamilton. Thank you for the high recommendations as well. We strive to deliver a truly exceptional experience to every client during every visit. Enjoy! We are here if you need us.

September 02, 2024

Dealership Rating
Employee Rating

Great Customer service, clean dealership, clean restrooms, and exceptional sales, service, receptionist, and finance people. More

by DUTCHMANCRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman, Guder "GQ" Quezada, Jan Ramos , Chris Castro, Darren Gokey

Sep 11, 2024

Coastal Kia responded

Thank you! We appreciate the amazing review and compliments for our team. We are here if you need us.

August 28, 2024

Dealership Rating
Employee Rating

This is the third vehicle I have purchased from them. They are always very easy to work with. Steve was a great salesperson to deal with. More

by Mike M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Kramer

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