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Brian Benson
Brian Benson at Coastal Kia

Brian Benson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
38 Reviews
4.8

38 Reviews

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38 Reviews of Brian Benson

June 20, 2026

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Employee Rating

Customer service was quick, friendly, efficient and communicative. They explained everything, showed me information and got me in and out in a timely fashion. More

by h.vanhall
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Recommend Dealer
Yes
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Jun 22, 2026

Coastal Kia responded

Wonderful news! Thank you for the five star service review. It was thoughtful of you to tag our Service Consultant Brian Benson with such high marks. We love the feedback including, "customer service was quick, friendly, efficient and communicative." Thanks again!

June 18, 2026

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Employee Rating

Fast and effective. Friendly atmosphere. Pricing I felt was high but their inspection was through with pictures on every item inspected so overall very satisfied. More

by Susan1012*
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 18, 2026

Coastal Kia responded

Great news! We appreciate the five star service review and high marks for our Service Consultant Brian Benson. Thank you for the gracious compliments including, "fast and effective...friendly atmosphere." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

June 17, 2026

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Brian was so friendly, professional, and efficient in getting me in and out for my service appointment. He reviewed everything that would be completed and recommended another service (alignment), but exp More

by jennwork
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 17, 2026

Coastal Kia responded

Fantastic news! Thank you! We appreciate the five star review and kind comments regarding our Service Consultant Brian Benson. Your heartfelt testimonial is greatly appreciated. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us.

June 13, 2026

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I worked with Brian in the service center. He was incredibly helpful and I look forward to working with him again. More

by Chance
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2026

Coastal Kia responded

Great news Chance! We appreciate the five star service review and compliments for our Service Consultant Brian Benson. It was thoughtful of you to go online and rate your recent experience. We appreciate it! Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

June 13, 2026

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It was excellent service and the employees were very attentive including the service driver he was good. More

by rutha648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2026

Coastal Kia responded

Fantastic news! We are thrilled to hear you were able to take advantage of our courtesy van experience. Thank you for the five star review and gracious compliments. It was thoughtful of you to rate your recent experience and we appreciate it.

June 12, 2026

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quick appt, very easy to make appt. Cost of service was very reasonable. Close to home More

by sparks_randy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2026

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent service experience with our team. We appreciate the high marks and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

June 12, 2026

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Employee Rating

The customer service was outstanding. They were very accommodating to my extenuating circumstance. I have dealt with other KIA dealerships, and they have not compared to level of servic More

by mizlady17
Recommend Dealer
Yes

Other Employees Tagged: Paul worked on my vehicle-excellent

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Jun 12, 2026

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for our service team members Paul and Brian. It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 30, 2026

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Professional staff, kept me informed of the progress and any concerns identified while I waited for my vehicle. More

by jmess5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Brian Benson. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

May 28, 2026

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Employee Rating

Everything was professional and accommodating. Service adviser was excellent. Job was completed quickly. Thank you More

by hvd713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

Coastal Kia responded

Great news! We truly appreciate the five star service review. It was thoughtful of you to tag our Service Consultant, Brian Benson, with such high marks. We love the feedback including, "everything was professional and accommodating." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 14, 2026

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Employee Rating

Friendly, courteous staff. I had been skeptical of former places, but I trust the people here to treat me fairly. No unnecessary fees or additional repairs More

by CINDYLEE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman, Gary Nelson

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May 14, 2026

Coastal Kia responded

Thank you for the five star Dealer Rater review. We are thrilled to hear you find our team to be, "friendly and courteous." It was kind of you to tag so many of our service team members. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

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