Exceptional customer service-clear updates, proactive
communication, and he handled all warranty confirmations before proceeding with additional services.' I was given a loaner car and had my vehicle bac
communication, and he handled all warranty confirmations before proceeding with additional services.' I was given a loaner car and had my vehicle back in just a day and half. The mechanics went above and beyond-my car rides smoothly again like new. They not only fixed what was broken but as also replaced my passenger seatbelt with all brand-new parts. Outstanding service all around.'
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by INHERCITYBLUES
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jan 12, 2026 -
INHERCITYBLUES responded
Edison
Always helpful, with timely service.
Never had to go back to fix anything. Very polite
Never had to go back to fix anything. Very polite
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by REDONDOJOHN
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Oil change and inspection took less time than expected.
Always receive excellent service from Edson.
Always receive excellent service from Edson.
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by 752abram
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Edson was knowledgeable and approachable.
I appreciate the 'down to earth' vibe. Makes the experience better between the business and customers.
I appreciate the 'down to earth' vibe. Makes the experience better between the business and customers.
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by JOHNNY.GRANADOS
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Excellent with great attention to the customer's
scheduling and time considerations With excellent contact procedures
scheduling and time considerations With excellent contact procedures
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by CLIPPIX
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Always such a fast and easy process.
Everyone is always so friendly and welcoming as well.
Everyone is always so friendly and welcoming as well.
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by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Best service center in Southern California in my opinion
as I have owned an Infiniti QX80 for 20 yrs.
as I have owned an Infiniti QX80 for 20 yrs.
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by DLJAMES300
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jan 01, 2026 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this positive review! Knowing that you consider us the best service center in Southern California is an amazing compliment! We appreciate your loyalty and trust in us to deliver a five-star experience with every visit.
We are so grateful for your continued support, and we look forward to taking care of you and your Infiniti for many more years to come. Thank you again for being such a valued member of the INFINITI of South Bay family!
Carlos Robles
Service Manager
INFINITI of South Bay
Edson was great.
Infiniti took care of business and made me happy on choosing them for my service.
Infiniti took care of business and made me happy on choosing them for my service.
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by kingcj26
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2026 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave a positive review! We’re glad to hear that Edson provided great service and that our team took care of everything for you. Our customers are our #1 priority, thank you for recognizing our hard work. It means a lot to know you were happy with your choice to trust us with your service needs. We truly appreciate you and look forward to taking care of you again in the future!
Carlos Robles
Service Manager
INFINITI of South Bay
I had a good experience at Infiniti South Bay and will go
again for service. This is not my local dealer. The closest dealer to my home is Cerritos; however, they now have a fee for using a credit card, whic
again for service. This is not my local dealer. The closest dealer to my home is Cerritos; however, they now have a fee for using a credit card, which I refuse to pay. This is not a cost that should be passed down to the customer when you have a luxury brand.
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by SHANDRAONLINE
Verified Customer
Verified Customer
Jan 01, 2026 -
INFINITI of South Bay responded
Hi Shandra!
Thank you for this FIVE-STAR review! We’re really glad to hear that you had a good visit with us and that you plan to return for future service, especially since we’re not your closest dealership. That truly means a lot to us, thank you for making that drive!
We’re also happy to know that our payment process made a difference for you. Providing a straightforward experience (without added fees) is part of our commitment to delivering the level of service you expect from a luxury brand. Thank you for choosing INFINITI of South Bay, and we look forward to seeing you again for your next service visit!
Carlos Robles
Service Manager
INFINITI of South Bay
Edson was AMAZING!
!! I appreciate how well Edson helped me choose which services are most important.
!! I appreciate how well Edson helped me choose which services are most important.
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by DANIELLEWALKERBECK
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jan 01, 2026 -
INFINITI of South Bay responded
Hi Danielle!
Thank you for taking the time to leave this AWESOME review! I am happy to hear that Edson was AMAZING, he is always going above and beyond to ensure that our customers know which services they need. Thank you again for choosing INFINITI of South Bay, and we look forward to seeing you again for your next visit.
Carlos Robles
Service Manager
INFINITI of South Bay
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