Edson Trujillo
Edson Trujillo at INFINITI of South Bay

Edson Trujillo | Page 90

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.8
898 Reviews
4.8

898 Reviews

Write a Review

898 Reviews of Edson Trujillo

September 24, 2018

Dealership Rating
Employee Rating

Great Experiance Edson my service advisor was very helpful He knows how to talk to people To care of me and explained every detail that was done to my car. More

by JUANCAMARILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2018

INFINITI of South Bay responded

Mr. Camarillo, thank you so much for calling out Edson for his exceptional client service during your service visit at INFINITI of South Bay. We're so pleased to see that you found him helpful in explaining the details of the services performed. It sure is reassuring when your service advisor is so knowledgeable about service and takes the time to explain every detail. We are fortunate to have Edson on our team.

September 24, 2018

Dealership Rating
Employee Rating

Nail on tire Edson was awesome. He is friendly and super professional. Always take care of me and my car. Amazing employee. I recmmend Infiniti of South Bay. More

by PAULASOUTO51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2018

INFINITI of South Bay responded

We are pleased to learn that Edson was able to take care of your tire and get you on your way. Like you said, he is truly amazing! Thanks for taking the time to share your positive experience with Edson and the service center here at INFINITI of South Bay.

September 24, 2018

Dealership Rating
Employee Rating

Edson is the best. Being that I have serviced my Infinit's with this dealership through three different ownership's, I cannot rate the current ownership at this time. More

by ARBUHOLZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua

Sep 24, 2018

INFINITI of South Bay responded

Another great review for Edson! Thank you for recognizing his excellent level of client service and we appreciate that you choose to bring your vehicle to INFINITI of South Bay because of Edson. We too hope he never leaves.

September 24, 2018

Dealership Rating
Employee Rating

Great service . Was able to work in the new reception area while service was completed. Received a complimentary car wash. Excellent service advisor Edson Trujillo More

by JMORROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2018

INFINITI of South Bay responded

Thank you so much for your positive review of "Excellent" Edson and your service experience here at INFINITI of South Bay. Our car washes are done by hand to help maintain the beauty of your vehicle and to ensure a thorough job. Thank you for taking the time to share your experience online.

September 24, 2018

Dealership Rating
Employee Rating

Always Courteous and No High Pressure Edson always gives you the full scoop and honest feedback and advice. He doesn't try to sell you service you don't need need, but does point out thin More

by JOAQUIN90715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2018

INFINITI of South Bay responded

Thank you for taking your personal time to leave a positive review. Our service teams work very hard and are so appreciative to read reviews like yours. It's our service team's job to make sure our clients understand the condition of their vehicle for safety purposes and to ensure the longevity of their vehicle. At INFINITI of South Bay, you'll never be oversold and we won't make recommendations you don't need. Thank you for recognizing Edson for his exceptional client service.

August 30, 2018

Dealership Rating
Employee Rating

Air Bag Recall They handled me quick & fast! Had a loaner available and very friendly! They have always taken great care of me whenever I needed servicing! Thank You More

by TIFFANYLOATMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2018

INFINITI of South Bay responded

Tiffany, thank you! We are so appreciative that you have taken the time to share your positive experience at INFINITI of South Bay. We do have a friendly and capable service team and we are appreciative that you have noted Edson for his exceptional level of service. We'll be sure to pass along your review. Thank you.

August 29, 2018

Dealership Rating
Employee Rating

Satisfied with service Infiniti of South Bay has been great these past 4 years. My last visit, however, was a little disappointing because I requested a loaner, and found o More

by 1MOBLSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wilson Chihuahua, Candice Roxas

Aug 30, 2018

INFINITI of South Bay responded

Thank you so much for bringing this to our attention so that we can make the appropriate internal adjustments to better notify clients of our limited loaner car availability. This is a temporary issue as we go through this ownership change. Please know that we are working diligently to increase the number of loaner vehicles to levels that will better serve the needs of our clients. As a note to all clients, in the short term, please call at the time of setting your appointment to check loaner car availability. Thank you.

August 29, 2018

Dealership Rating

Recall repair. Took the car in for air bag recall. Completed the repair in the promised time. Staff was very courteous. I was very satisfied. Would go back for servi More

by KAWIKA42
Recommend Dealer
Yes

Other Employees Tagged: Don't know.

Aug 30, 2018

INFINITI of South Bay responded

Thank you so much for making the time to provide your positive feedback on our service team being timely on their repair and courteous with their delivery. And, we are pleased to learn that your drive is worth the trip. Thanks!

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